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Prisoner Custody Officer

1 month ago

London, Greater London, United Kingdom Serco Full time

Location: Woolwich Crown Court

We are seeking a Prisoner Custody Officer to join our team at Serco, providing safe and secure escorting and custody services in a dynamic environment. As a key member of our team, you will be responsible for the physical and mental wellbeing of detainees, ensuring their safety and security throughout the court process.

About the Role:

In this role, you will work as part of a team to provide top-notch support to defendants, accompanying them to court rooms and cells, searching property or people, and completing paperwork and data entry. Your commitment to making a difference in the lives of others will be rewarded with a comprehensive training program and opportunities for growth and development.

What You Need to Succeed:

To excel in this role, you should have a current valid driver's license, be reasonably fit, and possess excellent written and verbal communication skills. A background in criminology or psychology would be advantageous, but what matters most is your passion for delivering exceptional customer service and your ability to manage challenging situations effectively.

Benefits and Career Advancement:

We offer a competitive salary of £33,000 per annum (based on 37 hours/week), plus additional benefits including pension, life insurance, and annual leave (20 days + bank holidays). You will also receive continuous training and development opportunities, a range of discounts and exclusive deals, and access to a supportive team culture that values diversity and inclusion.

Our Assessment Process:

Online assessment, briefing call, competency-based virtual interview, short role-play and written exercise – we'll guide you through every step of the way to ensure you're equipped to succeed in this rewarding role.