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Data Centre Technician
2 months ago
We are seeking a highly skilled Data Centre Technician to join our team at Exponential-e Group. As a Data Centre Technician, you will be responsible for providing exceptional customer support to our clients, ensuring service levels are maintained and the ticketing system is up-to-date within the data centre space.
Key Responsibilities- Installation and maintenance of server, network, and storage hardware, including cabling and patching
- Performing various remote hands duties within Data Centres, including power cycling equipment, replacing failed hardware components, and testing cabling
- Performing regular checks for network activity, firewall status, and display errors through LED alerts or system monitoring tools
- Audit work for clients' cabling and hardware, producing supporting documentation
- Must meet SC and BPSS security clearance vetting and approval requirements
- Previous experience in a similar role
- Ability to work well under pressure, maintaining attention to detail and making informed decisions
- Well-organized and self-motivated, with the ability to work alone and as part of a team
- Excellent written and verbal communication skills
- Full UK Driving License and personal car is essential for this position
- Logical approach to troubleshooting, problem-solving, and fault diagnosis
- Ability to take ownership of issues and follow through to resolution
- Willingness to learn, with a friendly, professional, and flexible attitude
- Career progression opportunities into management or other engineering roles
- Autonomy and freedom to manage your own time and workload
- Vibrant company culture with a wide range of events and social activities throughout the year
- Comprehensive benefits, including on-site cafe with free barista coffee, birthday leave, charity leave, vitality health cover, and holiday purchase scheme
