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Quality Assurance Manager

2 months ago

Cardiff, Cardiff, United Kingdom Fieldbay Full time
Job Title: Quality Assurance and Improvement Specialist

Location: Covering our services in the South East and South West of Wales.

Salary: Competitive

Working Pattern: 37.5 hours per week – Remote Working

Job Overview

We are seeking a highly skilled and experienced Quality Assurance and Improvement Specialist to drive quality assurance and improvement within our Adult Social Care services across Wales. The successful candidate will play a pivotal role in ensuring compliance with regulatory frameworks, overseeing risk management, and all aspects of governance. They will also act as a key liaison with regulatory bodies such as CIW (Care Inspectorate Wales), ensuring that the service operates to the highest standards.

Key Responsibilities:
  • Conduct regular audits and evaluations of our services to ensure adherence to high standards of care.
  • Identify areas for improvement and work with operational teams to create and implement action plans.
  • Provide guidance and advice on the continuous improvement of service delivery.
  • Lead the development, implementation, and monitoring of the Quality Assurance framework.
Regulatory Compliance:
  • Ensure compliance with CIW regulatory standards, staying updated on relevant changes in legislation and best practices.
  • Act as the point of contact for CIW inspectors, managing inspections and audits.
  • Lead on the preparation and presentation of reports for external regulatory inspections and internal governance.
Risk Management & Governance:
  • Develop and maintain effective risk management strategies, ensuring all risks are identified, assessed, and mitigated.
  • Manage governance processes including incident reporting, safeguarding, and quality improvement action plans.
  • Ensure services meet health and safety regulations and other statutory requirements.
  • Lead investigations into serious incidents, complaints, or safeguarding issues and oversee corrective actions.
Leadership & Collaboration:
  • Work collaboratively with senior management, external regulators, and other stakeholders to ensure quality standards are maintained and improved.
  • Provide leadership, advice, and support to internal teams in matters related to quality assurance, governance, and compliance.
  • Maintain strong professional relationships with key stakeholders, including CIW, local authorities, and the people we support.
Performance Monitoring & Reporting:
  • Regularly report to the senior leadership team on quality performance, risks, and regulatory compliance.
  • Lead on internal audits and present findings to senior management, identifying opportunities for service improvement.
Qualifications & Experience:
  • A deep understanding of quality assurance, regulatory compliance, and governance.
  • Demonstrable experience in working with regulatory bodies such as CIW or CQC.
  • Proven track record in leading audits and quality assurance processes in a care environment.
  • A relevant professional qualification in health and social care or a related field (e.g., NVQ Level 5 in Leadership and Management for Health and Social Care).
Skills & Competencies:
  • Excellent knowledge of CIW regulatory frameworks and inspection processes.
  • Strong leadership and decision-making skills with the ability to influence and engage stakeholders at all levels.
  • Strong analytical and problem-solving skills, with the ability to handle complex issues relating to governance and compliance.
  • Credible and professional, with excellent communication and interpersonal skills.
  • Ability to work under pressure, manage multiple priorities, and deliver results to deadlines.
  • Commitment to promoting high standards of care, safeguarding, and continuous improvement.
Desirable:
  • Prior experience as a CIW inspector or auditor.
  • Membership of relevant professional bodies (e.g., Social Care Wales).