Reactive Maintenance Manager

2 weeks ago


Croydon, Greater London, United Kingdom Wates Group Full time
Job Summary:

This is a permanent, full-time vacancy for a Reactive Maintenance Manager to join our Wates team within the Responsive Maintenance division. You will be working out of our office on one of our social housing contracts, delivering reactive maintenance to our residents.


Key Responsibilities:
  • Evaluate and optimize work scheduling processes to ensure high-quality service delivery in accordance with company procedures and standards.
  • Represent Wates at client and resident performance meetings as requested by the Operations Manager.
  • Manage the responsive repairs function to achieve consistent performance against targets.
  • Maintain effective control over material costs and ensure adherence to established processes and procedures.
  • Closely monitor quality of work through inspection reports, key performance indicators, and customer satisfaction surveys.
  • Provide leadership, guidance, and development opportunities to your team members, ensuring optimal employment levels to meet service provision requirements.

Requirements:

You must hold a full UK driving license.


About Us:

Wates is a leading family-owned development, building, and property maintenance company in the UK.


Our Values:

We are committed to creating thriving places, protecting nature, and taking action on climate change through collaboration and innovation with our partners.


Award-Winning Employer:

We are proud to be recognized as a Gold Investor in People and a Disability Confident employer.


Awards and Recognition:

We have received numerous awards, including BEST PROJECT, WINNER, GOLD AWARD, and TOP 50 EMPLOYERS.



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