Chief Technology Operations Manager

3 days ago


Swindon, Swindon, United Kingdom Edenred PayTech Full time

About Edenred PayTech

Edenred PayTech, a leading provider of pre-paid corporate payment solutions, is seeking an experienced Chief Technology Operations Manager to join their team.

The successful candidate will be responsible for leading the delivery of world-class IT Service Operation support, ensuring seamless 24/7 operations and high-performing teams.

Key Responsibilities:

  • Lead Problem Management: Help build, manage, and own the problem management process, identifying and classifying problems, and ensuring timely resolutions to prevent recurring incidents.
  • Team Leadership: Step up as senior team member in charge, executing end-to-end post-mortem analysis, and providing recommendations for improvement.
  • Problem Investigation: Investigate and diagnose problems using relevant subject matter experts, assessing and analyzing root causes.
  • Proactive Problem Management: Collect and analyze operational data to identify emerging trends, and participate in meetings related to problem management and process gaps.
  • Team Development: Support and develop your team to achieve high levels of client service and satisfaction, assessing and building action plans for current and future technology knowledge and skills.
  • Support Optimization: Optimize support ticket workflows in line with support standards and procedures, delivering high and consistent performance from your team.
  • Client Escalations: Manage client escalations during shifts, ensuring internal and external communication on all issues and live tickets.
  • Complex Issue Resolution: Resolve complex issues quickly and smoothly, taking ownership for all tickets, and identifying root causes to prevent reoccurrence.

Requirements:

  • Leadership Experience: Demonstrable experience of leadership, with a proven ability to build high-performing teams.
  • Problem-Solving Skills: Strong problem-solving and ownership skills, with experience in writing and using SQL queries, navigating Unix file systems, and reading Java code.
  • Education: Degree or equivalent in a computer science or scientific/technical discipline.
  • Language: Fluency in English.
  • Software Skills: Proficiency in MS Office, with desirable knowledge/experience in AppDynamics, Jira/Jira Service Desk, Confluence, OpsGenie, Citrix.

Benefits

  • Competitive Salary: £60,000 - £80,000 per annum, depending on experience.
  • Benefits Package: Comprehensive benefits package, including competitive salary, bonus, and opportunities for professional growth and development.
  • Diversity: Edenred PayTech is an equal opportunity employer, committed to diversity and inclusion.


  • Swindon, Swindon, United Kingdom Gloo Full time

    We are Gloo, a leading defence company dedicated to delivering cutting-edge technology solutions for the UK's national security and defence. Our focus is on innovation, resilience, and sustainability in a fast-evolving global landscape.The company develops advanced defence systems, cybersecurity solutions, and critical infrastructure technologies for...


  • Swindon, Swindon, United Kingdom Gloo Full time

    Job Title: Chief Technology OfficerAt Gloo, we are seeking a highly skilled and experienced Chief Technology Officer to lead our technology strategy and innovation roadmap. As a key member of our executive team, you will be responsible for defining and implementing advanced defence technologies that meet the highest standards of performance, security, and...


  • Swindon, Swindon, United Kingdom Gloo Full time

    Gloo Defence Systems Job Title: Chief Technology OfficerJob Overview:The Chief Technology Officer will lead Gloo Defence Systems' technology strategy, ensuring alignment with business objectives and regulatory frameworks. This role involves managing the development and implementation of advanced defence technologies, meeting the highest standards of...


  • Swindon, Swindon, United Kingdom Nationwide Full time

    About this roleThis is an exciting opportunity to join Nationwide as a Director of Technology Risk.Job summaryThe Director of Technology Risk will be accountable for ensuring that technology risks are identified, assessed, and managed across the organization. This includes overseeing the design, build, and implementation of technology through the technology...


  • Swindon, Swindon, United Kingdom Biotechnology and Biological Sciences Research Council Full time

    Role OverviewWe are seeking a seasoned Chief Operating Officer to join our Executive Leadership Team at the Biotechnology and Biological Sciences Research Council (BBSRC). As a strategic transformation lead, you will be responsible for strengthening our leadership capability and organisational effectiveness, enabling us to maintain our influential role...


  • Swindon, Swindon, United Kingdom Talent Chief Ltd Full time

    Talent Chief Ltd is a leading recruitment agency dedicated to connecting top talent with leading companies in the construction and engineering industries. With a strong reputation built on trust, integrity, and exceptional service, they pride themselves on their in-depth market knowledge and their commitment to understanding the unique needs of their clients...


  • Swindon, Swindon, United Kingdom Talent Chief Ltd Full time

    About the Role:Talent Chief Ltd is partnering with a leading Recruitment Agency to connect top talent with top companies in the construction and engineering industries. We are seeking a motivated and enthusiastic Senior Recruitment Consultant to join their dynamic team.Key Responsibilities:Build and maintain strong relationships with clients and candidates...


  • Swindon, Swindon, United Kingdom James Andrew Recruitment Solutions (JAR Solutions) Full time

    We are partnering with James Andrew Recruitment Solutions (JAR Solutions) to source a Chief Compliance Officer who can oversee the Association's property compliance.The ideal candidate will have experience in managing a Business As Usual approach to compliance, specifically in the 'Big 6' areas of compliance: Fire, LOLER, M+E, Water, Asbestos, and Gas.The...


  • Swindon, Swindon, United Kingdom Page Personnel Full time

    The Financial Operations Specialist will collaborate closely with the Accountant to prepare annual statutory accounts and contribute to enhancing financial processes. This role demands excellent time management and interpersonal skills to ensure seamless audit and management reporting timelines.Client DetailsOur client is a prominent not-for-profit...


  • Swindon, Swindon, United Kingdom beBee Professionals Full time £45,000 - £65,000

    beBee Professionals is seeking a Chief Financial Officer to lead our finance team. As a key member of our leadership team, you will be responsible for overseeing financial planning, reporting, and analysis.Key Responsibilities:Develop and implement financial plans, forecasts, and budgets for management review.Monitor and manage the company's cash flow,...


  • Swindon, Swindon, United Kingdom Biotechnology and Biological Sciences Research Council Full time

    Job SummaryThe Chief Operating Officer for Biotechnology and Biological Sciences Research Council is a key role within our Executive Leadership Team, responsible for strengthening our leadership capability and organisational effectiveness, enabling us to continue our influential role across UKRI.This role will command the confidence of the BBSRC Executive...


  • Swindon, Swindon, United Kingdom Simpson Judge Full time

    About the RoleSimpson Judge is seeking a highly experienced and skilled Chief Financial Officer to join their team on a permanent basis. As a key member of the leadership team, you will be responsible for leading the finance function to success and effectively contributing to business strategy.Key ResponsibilitiesIntegrate all acquisitions into the business,...


  • Swindon, Swindon, United Kingdom The School Library Association Full time

    Job Title: Chief Executive OfficerThe School Library Association is seeking a strategic business leader to represent the charity across the UK, building strong commercial networks and identifying opportunities for growth, business development, and diversification.The successful applicant will be ultimately accountable for the operational running of the...


  • Swindon, Swindon, United Kingdom Nationwide Full time

    Job OverviewWe are seeking a highly experienced Chief Architect to lead the SAP Platform team at Nationwide. As a key member of the Leadership team, you will be responsible for defining and delivering the architecture that supports our SAP landscape across the organization.About the RoleThis is a part-time position, requiring a minimum of two days per week,...


  • Swindon, Swindon, United Kingdom Peaple Talent Full time

    We are excited to partner with a leading financial services client in Swindon, looking for an experienced Chief Data Solutions Architect.The ideal candidate will have a proven track record of technical leadership and mentoring a data engineering team. As a key member of the organization, you will play a crucial role in designing, developing, testing, and...


  • Swindon, Swindon, United Kingdom Hays PLC Full time

    Job Title: Chief Financial Officer - Financial Services LeaderYour new companyHays are partnered with an established, growth orientated owner managed business with an excellent reputation in their industry to appoint a full-time Chief Financial Officer to partner the CEO, lead the finance function, and drive business strategy.Key Responsibilities:Integrate...


  • Swindon, Swindon, United Kingdom Nationwide Full time

    About the RoleWe are seeking an experienced Procurement Operations Manager to join our team at Nationwide, a leading building society. This is an exciting opportunity to work with our Procurement team, supporting key activities and areas of specialism.As a key member of our team, you will be responsible for overseeing, coordinating, and delivering activities...


  • Swindon, Swindon, United Kingdom Simpson Judge Ltd Full time

    **Simpson Judge Ltd** is seeking a highly experienced Chief Financial Officer to lead their finance function to success and effectively contribute to business strategy.The ideal candidate will have a proven track record of working within a senior finance leadership position, with experience in acquisitions and excellent group financial reporting...


  • Swindon, Swindon, United Kingdom ENGINEERINGUK Full time

    About the Role:This is an exciting opportunity to join SSEN Distribution's Frontline Technology team as a Frontline Technology Support Specialist, playing a pivotal role in the adoption and embedment of new technology for operational workers.The main purpose of this role is to be the single point of contact for all things Mobile Technology and Digital...

  • Technology Specialist

    4 weeks ago


    Swindon, Swindon, United Kingdom The Ridgeway School and Sixth Form College Full time

    About the Role:The Ridgeway School and Sixth Form College is seeking a skilled Technology Specialist to provide practical support for Design Technology, Food and Textiles subjects across the school. As a key member of our team, you will be responsible for ensuring the smooth operation of our technology facilities and providing assistance to our teaching...