Field Service Technician Lead

3 days ago


Runcorn, United Kingdom Bennett and Game Recruitment LTD Full time
Job Description

Bennett and Game Recruitment LTD is a multi-disciplined technical recruitment agency based in Chichester, West Sussex operating across the UK with specialist teams covering a range of industries.

We are currently looking for a skilled Field Service Technician Lead to join our team. This role requires strong mechanical and electrical troubleshooting skills, as well as a solid understanding of machine components.

As a Field Service Technician Lead, you will be responsible for addressing customer issues, conducting routine preventative maintenance, and troubleshooting laboratory automation equipment and robotic systems.

Key Responsibilities:

  • Act as the initial point of contact for addressing, diagnosing, and resolving customer issues, focusing on automation systems.
  • Conduct follow-ups after issue resolution to ensure customer satisfaction and uphold service excellence.
  • Leverage hands-on expertise in mechanical and electrical diagnostics, including root cause analysis and a deep understanding of machine components.

Requirements:

  • Minimum HNC in Electrical or Mechanical Engineering, or equivalent practical experience.
  • At least 5 years of experience in a field service or customer-focused technical role.
  • Experience in operating and maintaining automation systems (preferred).

Benefits:

  • Basic Salary: £42,000 - £52,000 per annum.
  • Overtime paid on top.
  • Expenses paid.
  • Holidays: 25 days per annum.
  • Workplace Pension: 5% employer contribution.


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