Live-In Lodge Manager

6 days ago


Sidcup, Greater London, United Kingdom Churchill Estates Management Ltd Full time
About the Role

Churchill Estates Management Ltd is seeking a highly skilled and experienced Residential Lodge Manager to join our team. As a key member of our property services team, you will be responsible for providing exceptional customer service to our residents, ensuring their needs are met and exceeded.

Key Responsibilities
  • Manage the day-to-day operations of the residential lodge, ensuring a safe and secure environment for residents.
  • Provide administrative support to the Area Manager, including maintaining records, preparing reports, and coordinating maintenance activities.
  • Develop and implement activities and events to enhance the quality of life for residents, promoting social interaction and community engagement.
  • Build and maintain strong relationships with residents, contractors, suppliers, and internal stakeholders, ensuring effective communication and collaboration.
  • Conduct regular health and safety checks, identifying and mitigating potential risks to residents and staff.
Requirements
  • Proven experience in customer-facing roles, with a strong focus on delivering exceptional service.
  • Excellent administrative skills, including proficiency in Microsoft Office applications.
  • Ability to work independently and as part of a team, with a high level of discretion and confidentiality.
  • Strong communication and interpersonal skills, with the ability to build rapport with residents, staff, and external partners.
  • Knowledge of property management principles and practices, with a focus on retirement living and customer service.
What We Offer
  • A competitive salary of £18,500 per annum.
  • A rent-free, one-bedroom apartment with private facilities.
  • Annual holiday entitlement of 24 days + Bank Holidays.
  • A day off on your Birthday.
  • Life Assurance.
  • Eye Care reimbursement.
  • Colleague Introduction reward scheme.
  • Thorough induction programme and ongoing training.
  • Professional development and qualifications.


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