Lettings Team Assistant
2 days ago
Are you looking for a challenging and rewarding role in a dynamic team? Office Angels is seeking a Lettings Team Assistant to join its Durham City Centre office. As a key member of the team, you will play a vital role in ensuring outstanding service for tenants, landlords, and contractors.
We are looking for an individual who is passionate about delivering exceptional customer service, possesses excellent communication skills, and is able to work effectively in a fast-paced environment. Prior industry experience is beneficial but not required, as full training will be provided. Candidates with backgrounds in customer service, retail, or property are encouraged to apply, as these experiences translate well to this dynamic role.
Key Responsibilities:
- Develop and maintain strong relationships with landlords, tenants, and contractors.
- Provide exceptional service and support to ensure positive tenant and landlord experiences.
- Manage communications through phone, email, Live Chat, and WhatsApp.
- Stay informed on lettings compliance, including conducting Right to Rent checks.
- Handle new inquiries from tenants and landlords, advertising properties, and proactively reaching out to potential tenants.
- Register applicants, coordinate and conduct property viewings, and provide feedback to landlords.
- Support the asset management team during high-demand periods.
- Flexible, adaptable, and able to prioritise effectively.
- Willingness to travel between different locations.
- Valid driver's licence and personal vehicle (preferred).
Salary and Benefits: £23,800 + bonus scheme per annum, plus opportunities for professional development and career growth.
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