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Warranty Administrator
2 months ago
We are seeking a highly organized and detail-oriented Warranty Administrator to join our team at Jago Consultants. As a Warranty Administrator, you will play a crucial role in ensuring the smooth operation of our warranty department.
Key Responsibilities:- Warranty Submissions: Ensure accurate and timely submissions of warranty and goodwill claims on a daily basis, and monitor warranty reports to identify trends and areas for improvement.
- Administrative Functions: Carry out all administrative functions within the warranty department in accordance with company policies and procedures.
- Warranty Policy Administration: Administer warranty policy in the best interests of the dealership, manufacturer, and customer, ensuring that all warranty-related activities are conducted in a fair and transparent manner.
- Record Keeping: Maintain accurate records of warranty submissions, credits, rejections, and customer contributions towards goodwill claims.
- Communication: Inform all relevant staff of forthcoming recall campaigns and changes in warranty/goodwill procedure, ensuring that all frontline staff are aware of their responsibilities in relation to warranty diagnosis and documentation.
- Relationship Building: Maintain relationships with other staff members, specialist repairers, and manufacturers' representatives, ensuring that all stakeholders are informed and engaged in warranty-related activities.
- Knowledge Management: Maintain knowledge on all warranty procedures and documentation, ensuring that all staff are aware of the latest policies and procedures.
- Support: Provide support to other staff members on all warranty-related matters, ensuring that all queries are addressed in a timely and professional manner.
- Organizational Skills: Be highly organized and efficient in dealing with the volume of paperwork associated with warranty administration.
- Communication Skills: Be friendly and approachable, with the ability to offer advice and corrective feedback to both technicians and service reception staff.
- Attention to Detail: Be disciplined and have a passion for attention to detail, ensuring that all warranty-related activities are conducted with the highest level of accuracy and precision.
- Professionalism: Be a professional, enthusiastic, and experienced individual who is committed to delivering exceptional results in a fast-paced environment.
