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Rapid Response Customer Service Representative

2 months ago

Huddersfield, Kirklees, United Kingdom FMG Full time
About the Role

We are seeking a skilled Customer Service Representative to join our Rapid Response team at FMG. As a key member of our team, you will provide comprehensive telephone support to customers in need of urgent assistance.

Key Responsibilities
  • Provide exceptional customer service via telephone, ensuring a positive experience for all customers.
  • Manage pressured situations in a sensitive and professional manner, prioritizing customer needs.
  • Develop strong relationships with customers and partners, building trust and rapport.
  • Effectively manage incidents from initial contact to resolution, ensuring timely and efficient support.
  • Collaborate with internal teams to provide seamless support and resolve complex issues.
About FMG

FMG is the UK's leading independent provider of fleet incident management and specialist vehicle recovery services. We put our customers at the heart of everything we do, making their lives easier and taking the stress out of accidents.

As a member of our team, you will be part of a dynamic and supportive environment, surrounded by inspiring individuals and leaders. We offer a range of benefits, including a competitive salary, performance bonuses, and opportunities for career growth and development.

What We Offer
  • Competitive salary and performance bonuses.
  • Opportunities for career growth and development.
  • A dynamic and supportive work environment.
  • A range of benefits, including annual leave, pension, and wellbeing services.