Exempt Accommodation Reviewing Officer

1 day ago


Enfield Town, Greater London, United Kingdom Semester Full time

We're looking for an Exempt Accommodation Reviewing Officer to join our team at Semester. As a key member of our Housing Benefit / Financial Assessment structure, you'll play a vital role in reviewing the Housing Benefit of our existing and potential new caseload of supported (exempt) accommodation tenants and providers.

About the Job

This is a hybrid role that offers flexibility in terms of working arrangements. The ideal candidate will have a good understanding of housing benefit subsidy rules and be able to review, scrutinise, and assess existing caseloads as well as new claims and change of address applications.

Key Responsibilities
  • Review and assess Housing Benefit claims, including exempt accommodation
  • Work closely with the Fraud Investigator and Housing Reviewing Officers and Inspector
  • Answer members' enquiries and complaints, as well as reconsiderations and appeals
Requirements

To be successful in this role, you'll need:

  • A strong track record of assessing Housing Benefit claims, including exempt accommodation
  • Experience of continuous performance improvement for a financial assessment service
  • A good understanding of eligible rent, service charges, and company accounts
  • Experience in dealing with complaints, reconsiderations, and members' enquiries
Benefits

As a member of our team, you'll enjoy:

  • Free on-going training opportunities
  • Competitive rates of pay
  • In-house payroll providing weekly payments and support
  • Enhanced DBS completed

Estimated Salary: £28,000 - £30,000 per annum



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