Digital Experience Manager

15 hours ago


Southampton, Southampton, United Kingdom Carnival UK Full time

Carnival UK is a leading holiday travel and leisure company, seeking an experienced Digital Self Service Manager to support our digital direction and lead a high-performing team.

About the Role

This exciting opportunity will work closely with the Senior Manager to operate and content manage the user service experience for both P&O Cruises & Cunard. You will be responsible for coordinating content requirements from multiple stakeholders and maintaining comprehensive plans to ensure updates and developments are prioritised and authored by the team within a suitable timeframe.

Responsibilities
  • Work with strategy and development teams to ensure new features, designs, and content accurately bring both brands to life.
  • Identify opportunities to enhance content and our end-to-end service journey.
  • Ensure appropriate process is in place for any authoring activity and bringing new development authoring to wider Digital Content and Ecommerce teams.
  • Act as an owner of our CMS platform and work as a content expert in ways of working with wider business functions.
Requirements

We're looking for an experienced candidate with:

  • Experience working with a CMS to create web pages.
  • Experience in eCommerce environments with revenue targets and/or service targets.
  • Understanding alignment of user service content with user feedback including NPS.
Benefits

We offer:

  • A competitive salary of £60,000 - £80,000 per annum.
  • Employee Discounted Cruising plus Friends and Family offers.
  • Annual bonus.
  • Minimum 25 days leave, bank holiday allowance, and holiday trading scheme.
  • Contributory Defined Contribution Pension scheme.
  • Company paid private medical and dental insurance and health assessment.
  • In-house Occupational Health help and access to digital GP.
  • Life Assurance.
  • Parental and adoption leave.
  • Employee Shares Plan.
  • Electric Car and Cycle to Work schemes.
  • Employee-led networks.


  • Southampton, Southampton, United Kingdom Carnival Corporation & plc Full time

    Job OpportunityWe are seeking a Digital Self Service Manager to support our digital direction and foster a high-performing team at Carnival UK.Carnival UK is building an industry-leading Digital function dedicated to crafting exceptional experiences that delight our guests, fulfilling our promise of holiday happiness, while driving substantial revenue...


  • Southampton, Southampton, United Kingdom Digital Preservation Coalition Full time

    About the PositionOverviewWe are seeking a highly skilled Digital Preservation Specialist to join our team at the University of Southampton. As part of the Southampton Digital Preservation Advisory Unit, you will deliver training, advice, and support on digital preservation best practices to clients and partners.Key Responsibilities:Develop and deliver...


  • Southampton, Southampton, United Kingdom Quilter Full time

    We are seeking an experienced Digital Experience Strategist to join our team in Southampton. As a key member of our Digital department, you will play a vital role in shaping the user experience of our clients and financial advisers.About the BusinessQuilter plc is a leading provider of financial advice, investments, and wealth management. With over £111.6...


  • Southampton, Southampton, United Kingdom Quilter Full time

    Job Title: Digital Experience LeadQuilter, a leading provider of financial services, is seeking a skilled Digital Experience Lead to join its team. As a key member of the company's digital transformation effort, this role will be responsible for leading the development of user-centered design solutions that drive business value and improve customer...


  • Southampton, Southampton, United Kingdom AND Digital Full time

    We are seeking a skilled Data Analyst to support the delivery of data-driven insights for well-known brands in the travel sector.The Role:This is a key position in supporting the organisation to extract and analyse insights gathered from various digital marketing channels.Key Responsibilities:Strong knowledge of digital marketing channels and key performance...


  • Southampton, Southampton, United Kingdom Digital Preservation Coalition Full time

    Role OverviewThe Digital Preservation Specialist will play a key role in the delivery of the Southampton Digital Preservation Advisory Unit (SDPAU), a new flagship enterprise project hosted and supported by Southampton Digital Humanities.As part of this unit, the successful candidate will be responsible for delivering training, advice, and support in the...


  • Southampton, Southampton, United Kingdom Aztec Full time

    Job Overview:We are seeking an experienced Digital Experience Designer to join our team at Aztec, a leading alternative fund administrator. The successful candidate will play a key role in shaping the digital landscape of our services, ensuring that our digital interfaces are visually appealing, intuitive, and user-friendly.Key Responsibilities:Conduct user...


  • Southampton, Southampton, United Kingdom Digital Preservation Coalition Full time

    Vacancy for Digital Preservation Training Officer at University of SouthamptonFull-TimeThe School of Humanities at the University of Southampton encompasses a diverse range of subjects providing high-quality teaching within a vibrant research and enterprise culture. Southampton Digital Humanities contribute to that environment by enabling staff and students...


  • Southampton, Southampton, United Kingdom Carnival Corporation & plc Full time

    About UsCarnival Corporation & plc is a leading global leisure travel company, renowned for crafting exceptional experiences that delight our guests and drive substantial revenue growth.Job OverviewWe are seeking an experienced UX/UI & Digital Design Manager to join our team, who will play a pivotal role in shaping the way we deliver innovative digital...


  • Southampton, Southampton, United Kingdom Digital Preservation Coalition Full time

    Job Title**Digital Preservation Specialist**About the RoleWe are seeking an experienced Digital Preservation Specialist to join our team at the University of Southampton. The successful candidate will play a key role in the delivery of digital preservation training, advice, and support as part of the Southampton Digital Preservation Advisory Unit.This is a...

  • Digital Data Analyst

    4 weeks ago


    Southampton, Southampton, United Kingdom AND Digital Full time

    We are seeking a skilled Data Analyst to support the delivery of data-driven insights for well-known brands in the travel sector. This role will be key in extracting and analysing insights gathered from various digital marketing channels, which will then be leveraged to create actionable intelligence to optimise marketing strategies.Key...


  • Southampton, Southampton, United Kingdom Digital Preservation Coalition Full time

    Vacancy for Digital Preservation Project OfficerAbout the RoleThe Digital Preservation Coalition is seeking a highly skilled Digital Preservation Project Officer to support the delivery of 'Critical Cataloguing for Digital Preservation', an AHRC funded project. The successful candidate will engage in day-to-day client development, liaison, and partnerships,...

  • Digital Data Analyst

    4 weeks ago


    Southampton, Southampton, United Kingdom AND Digital Full time

    We are seeking a skilled Data Analyst to support the delivery of data-driven insights for well-known brands in the travel sector. This role will be key in extracting and analysing insights gathered from various digital marketing channels, which will then be leveraged to create actionable intelligence to optimise marketing strategies.Key...


  • Southampton, Southampton, United Kingdom Digital Preservation Coalition Full time

    Join Our TeamPurpose of the RoleThe successful candidate will be responsible for delivering digital preservation training, advice, and support as part of the Southampton Digital Preservation Advisory Unit. This is an exciting opportunity to join our team and contribute to the development of the unit.Key Responsibilities:Design and deliver training programs...


  • Southampton, Southampton, United Kingdom Carnival UK Full time

    Carnival UK is a leading player in the holiday travel and leisure industry, with two iconic brands - P&O Cruises and Cunard. As we embark on our journey to transform the guest experience through innovative digital solutions, we are seeking a Digital Brand Strategy Manager to champion the needs of our brands.This exciting new role will act as a liaison...


  • Southampton, Southampton, United Kingdom Stadium Experience Full time

    Venue Experience and Operations ManagerStadium Experience is seeking a Venue Experience and Operations Manager to oversee all aspects of venue management, ensuring a high-quality experience for visitors while maintaining operational efficiency.This role will involve developing and implementing strategies to enhance fan engagement and improve the visitor...


  • Southampton, Southampton, United Kingdom Aztec Full time

    Role Overview:We are looking for a skilled UI/UX and CX Designer to join our team at the Aztec Group.This role will play a pivotal part in shaping the digital landscape of our services, ensuring that our digital interfaces are visually appealing, intuitive, and user-friendly.The successful candidate will have extensive experience in client experience and a...


  • Southampton, Southampton, United Kingdom Digital Preservation Coalition Full time

    Company OverviewThe University of Southampton is a leading research-intensive university situated on the south coast of England. Our School of Humanities comprises a diverse range of subjects that provide high-quality teaching within a vibrant research and enterprise culture.Salary: &65,000 - &80,000 per annumJob DescriptionWe are seeking an experienced...


  • Southampton, Southampton, United Kingdom Digital Preservation Coalition Full time

    Vacancy for Digital Preservation Enterprise Fellow at University of SouthamptonAs a leading academic institution, the University of Southampton is seeking an exceptional Digital Preservation Specialist to join its team in the School of Humanities. This exciting role offers the opportunity to play a central part in the successful delivery of the Southampton...

  • Data Insights Manager

    3 weeks ago


    Southampton, Southampton, United Kingdom AND Digital Full time

    We are looking for a highly skilled Digital Marketing Analyst Lead to join AND Digital on a Fixed-Term basis. As part of our team, you will be responsible for extracting and analysing insights from various digital marketing channels to create actionable intelligence for our clients.About Us:AND Digital is a tech company focused on accelerating digital...