Digital Experience Manager
15 hours ago
Carnival UK is a leading holiday travel and leisure company, seeking an experienced Digital Self Service Manager to support our digital direction and lead a high-performing team.
About the RoleThis exciting opportunity will work closely with the Senior Manager to operate and content manage the user service experience for both P&O Cruises & Cunard. You will be responsible for coordinating content requirements from multiple stakeholders and maintaining comprehensive plans to ensure updates and developments are prioritised and authored by the team within a suitable timeframe.
Responsibilities- Work with strategy and development teams to ensure new features, designs, and content accurately bring both brands to life.
- Identify opportunities to enhance content and our end-to-end service journey.
- Ensure appropriate process is in place for any authoring activity and bringing new development authoring to wider Digital Content and Ecommerce teams.
- Act as an owner of our CMS platform and work as a content expert in ways of working with wider business functions.
We're looking for an experienced candidate with:
- Experience working with a CMS to create web pages.
- Experience in eCommerce environments with revenue targets and/or service targets.
- Understanding alignment of user service content with user feedback including NPS.
We offer:
- A competitive salary of £60,000 - £80,000 per annum.
- Employee Discounted Cruising plus Friends and Family offers.
- Annual bonus.
- Minimum 25 days leave, bank holiday allowance, and holiday trading scheme.
- Contributory Defined Contribution Pension scheme.
- Company paid private medical and dental insurance and health assessment.
- In-house Occupational Health help and access to digital GP.
- Life Assurance.
- Parental and adoption leave.
- Employee Shares Plan.
- Electric Car and Cycle to Work schemes.
- Employee-led networks.
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