Electrical Service Support Specialist

3 weeks ago

Crawley, West Sussex, United Kingdom Resourcing Group Full time
Job Overview

Role: Electrical Service Support Technician
Salary/package: £42,000 to £44,000 per annum, private health, life assurance, 25 days holiday plus bank holidays

Hours: 08:45 17:15 Monday Friday
Site Location: Commutable from various locations
Company
A leading manufacturing company are looking for an Electrical Service Support Technician. This position is ideally suited to those with experience of full-time field service work, who would prefer an in-house role, or someone who has delivered service support via telephone etc with remote fault finding
The company have around 130 staff across UK, USA & Europe 115 staff in UK. They are well established with a low staff turnover, mostly due to the fact they are a good company to work for with their open and transparent communication, offering careers rather than just jobs.

Key Responsibilities

  • Provide customer support through telephone, email or any other technology available, dealing with issues and problems in a logical and calm manner.
  • Advanced remote fault finding using specialist Remote Monitoring tool.
  • Electrical fault diagnosis, reading electrical related drawings, wiring diagrams, circuit diagrams, logical approach to fault diagnosis required.
  • Mechanical fault diagnosis, reading 2D and 3D mechanical drawings understanding measurements and tolerances.
  • Software - Understanding different types of HMI, being able to communicate with others to operate from afar.
  • Spare parts administration, identifying parts required, producing quotations, and converting quotes into orders.
  • Briefing Service Technicians prior to scheduled work, liaising with them on site regarding faults, installations and service visits.
  • Collection of commissioning information and release codes, updating the database accordingly.

Requirements

  • Electrical or Electronic Engineering City & Guilds Level 1&2&3 or HNC/HND or NVQ (Level 2 or above)
  • Previous experience of Electrical fault finding (on site or over the phone)
  • Good customer service communication skills (both written and verbal)
  • Meticulous, accurate and confident (with the ability to close out)
  • Computer literate (Word, Excel basic level as a minimum)
  • Must speak clear fluent English (including technical vocabulary)

Desirable Skills

  • Field service experience (travelling for work within the UK or worldwide)
  • Other foreign language (any is desirable in order of preference: Spanish, Portuguese, German, French, Italian)
  • Knowledge of PCBs & PLCs (up-loading of programmes and interrogation of fault record for trouble shooting)
  • Experience of an MRP / ERP system (Preferably Dynamics 365)
  • Current manual driving licence
  • Intermediate Excel capability

About the Company

A leading manufacturing company with a low staff turnover, offering careers rather than just jobs, with open and transparent communication.

How to Apply

Please send your most up to date CV to Resourcing Group for consideration.

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