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Admissions Manager

2 months ago

Washington, Sunderland, United Kingdom Spire Healthcare Ltd Full time
{"title": "Admissions Manager", "description": "Job Summary

We are seeking a highly motivated and experienced Admissions Manager to join our team at Spire Healthcare Ltd. As a key member of our operations team, you will be responsible for managing the admissions process, ensuring seamless patient flow, and delivering exceptional customer service.

Key Responsibilities
  • Manage a team of administrators to drive operational performance and achieve key performance indicators (KPIs)
  • Adhere to HR policies and procedures, including managing sickness, annual leave, and underperformance management
  • Conduct regular 1-2-1 sessions and feedback sessions with team members, setting clear expectations and goals
  • Ensure timely management of administrative tasks, including bookings, pre-op assessments, and admissions
  • Process KPIs weekly and identify areas for improvement to enhance operational efficiency
  • Provide data and insights to stakeholders, including the Patient Admissions Manager, Director of Shared Services, and Senior Management Team
  • Attend departmental meetings and stay up-to-date on hospital and support centre matters related to patient administration
Requirements
  • Previous managerial or team leader experience is essential
  • Strong communication and interpersonal skills to build effective relationships with colleagues and stakeholders
  • Ability to promote a culture of continuous improvement and excellence
  • Flexibility to work varying shifts, including occasional Saturdays
What We Offer
  • Competitive salary and comprehensive benefits package, including 35 days annual leave, employer and employee contributory pension, and private medical insurance
  • Opportunities for professional development and growth within the company
  • A dynamic and supportive work environment that values employee well-being and satisfaction
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