Operational Client Service Specialist

5 days ago


Glasgow, Glasgow City, United Kingdom NRG. Full time
Job Overview
We are seeking an Operational Client Service Specialist to join NRG's Technical Servicing team on a 12-month fixed-term contract. This role is responsible for handling customer inquiries, resolving issues within agreed timeframes, and identifying areas for control improvement.

Key Responsibilities
- Handle numerous customer queries daily, ensuring timely resolution and optimal outcomes for clients
- Balance customer needs with workload management, maintaining a dynamic and efficient approach
- Assist in the design and implementation of process enhancements to better serve clients and protect their funds

What You'll Get
NRG offers a comprehensive benefits package, including a competitive salary of £25,000-£27,000 per annum, annual reviews, 10% employer pension, annual performance-linked bonus, group income protection, and life assurance. Additionally, you can enjoy hybrid working opportunities, 25 days holiday plus bank holidays, increased holidays with length of service, and a holiday trading scheme. You will also have access to private medical insurance.

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