Technical Equipment Specialist

1 day ago


Leeds, Leeds, United Kingdom nGeneration Full time

Join a well-established company that delivers and supports technical services and hardware for the Retail and Hospitality Industry.

About the Role

We are seeking a highly skilled Technical Equipment Specialist to join our team. As a Field Service Engineer, you will be responsible for visiting customer sites to install, refurbish, and maintain various types of technical equipment such as EPoS equipment, chip and pin devices, tablets, digital menu boards, media screens, kitchen management systems, routers, Wi-Fi, and other industry-related IT equipment.

You will conduct daily visits to client locations to provide break-fix services, ensuring minimal downtime for the clients. Additionally, you will travel to client sites to provide on-site equipment swap-out services and perform the setup of Wi-Fi devices.

Your duties will include troubleshooting and resolving technical, hardware, or software issues during site visits, documenting all troubleshooting steps and actions, and escalating to the appropriate team when necessary.

We offer comprehensive training to ensure you excel in your role, including additional EPoS installation training. A technical mindset, logical approach to troubleshooting, and experience identifying faults with data network cables are essential requirements.

Requirements:

  • 1 year of IT support experience (preferred)
  • 1 year of EPOS experience (preferred)

Licence/Certification:

  • UK Manual Driving Licence (required)

Willingness to travel:

  • 100% (preferred)

Benefits:

  • Company Van and Fuel Card: Our commitment to providing a convenient working environment includes a company van and fuel card, allowing you to commute and visit clients without worrying about transportation expenses.
  • Training: We believe in continuous learning and growth, offering training opportunities to enhance your skills and knowledge.
  • 28 Days Annual Leave: Enjoy a generous annual leave allowance of 28 days to relax, recharge, and spend quality time with loved ones.
  • Company Events and Team Parties: We foster a vibrant work culture by organizing exciting events and team parties throughout the year.


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