Performance Coach

2 weeks ago

Rickmansworth, United Kingdom M Group Services Ltd TA M Group Telecoms Division Full time
Job Title: Field Performance Coach

About the Role:
M Group Services Ltd T/A M Group Telecoms Division is seeking a skilled Performance Coach to join our team. As a Performance Coach, you will be responsible for coordinating the performance and development of all external staff while ensuring a First Class Service delivery is maintained.

Key Responsibilities:
• Audit and coach teams to improve quality
• Coordinate Skill Gap Requirements to training
• Develop Quick Reference Guides to assist in the coaching & development of the external teams
• Carry out on site Customer Service Site Audits and undertake Quality Audits and Feedback to identify areas of improvement
• Create and implement Personal Development Plans for external teams

Requirements:
• Excellent communication skills
• Effective use of Microsoft Programmes
• Ability to interpret performance reporting to build a conversation with a colleague
• Organised, structured, and always planned
• An effective time manager to meet stringent timescales
• Ability to demonstrate drive and ambition to deliver World Class Customer Service
• Can influence key players
• Take responsibility and challenge existing policies and procedures
• Computer literate and able to demonstrate an awareness of business procedures
• Knowledge and understanding of corporate systems in use
• Ability to act calmly and rationally in a stressful environment
• Good negotiation skills
• Full UK driving licence

About Us:
M Group Services Ltd T/A M Group Telecoms Division is a leading network installation business, harnessing and enhancing the skills of our people to deliver high-quality cost-effective services. We aim to be the UK's leading network installation business, and we are looking for talented individuals to join our team.

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