Catering Team Member

4 weeks ago

Solihull, Solihull, United Kingdom Eurest Full time
Job Description

We are seeking a highly motivated and organized Catering Assistant to join our dynamic team at Eurest. As a Catering Assistant, you will play a vital role in ensuring the smooth operation of our food service, providing exceptional customer service, and maintaining a clean and safe working environment.

Key Responsibilities
  • Maintain a high level of cleanliness and organization in the retail store, adhering to company guidelines.
  • Organize your work location and prioritize tasks to ensure daily objectives are met in a timely manner.
  • Ensure all stock is front-facing, in-date, and properly stored, with accurate documentation and reporting to the line manager.
  • Conduct regular stock counts, using the correct process, and report results to the line manager.
  • Order, check, and store stock according to company guidelines and procedures.
  • Ensure all items on sale have updated SEL labels, dated within the last 4 weeks, and are properly displayed.
  • Maintain full stock levels on all displays and adhere to company policies regarding signage and third-party supplier stock.
Customer and Client Satisfaction
  • Provide polite, professional, and friendly service to customers, clients, and colleagues at all times.
  • Ensure the highest level of customer care is maintained, adhering to company standards.
  • Develop a can-do attitude towards individual customer requests and strive to exceed customer expectations.
  • Maximize sales opportunities through effective selling techniques.
  • Process payments and provide change to customers, operating the till efficiently.
  • Acquire a good knowledge of all products to advise customers on their choices.
  • Actively gather customer feedback and pass information to the line manager.
Market Leadership
  • Identify opportunities to develop our service and contribute to continuous improvement and innovation.
  • Seek ways to improve work activities and promote efficiency, adhering to company procedures.
  • Prepare, produce, and serve food to brand standards applicable to the site/unit.
  • Ensure awareness and adherence to legal and company requirements for fire, safety, health, and hygiene.
  • Report health and safety issues to the line manager, including accidents and near misses.
  • Promote good safety habits and methods of work.
  • Serve customers with hot and cold food and beverages during service times.
  • Ensure displays, counters, and seating areas comply with company and statutory health and hygiene requirements.
  • Assist in the preparation of hospitality as required.
  • Clean work areas during and after use, removing waste to the appropriate area.
  • Observe and comply with company and unit procedures relating to cash handling and security, reporting issues to the catering manager.
  • Maintain temperature records as required and report any variance.
  • Operate machinery safely and in accordance with current regulations and company policies.
Requirements
  • Good communication skills to liaise with a wide range of visitors to the work area.
  • Ability to comply with legislation and follow rules and regulations in the staff handbook and unit policy statements.
  • CRB and security checks, as applicable.
  • Customer service-focused and a team player with a can-do attitude.
  • Takes pride in personal appearance and hygiene.
  • Self-motivated and able to use own initiative.
  • Ability to work under pressure while maintaining a positive attitude.

We are an equal opportunities employer and welcome applications from diverse candidates. If you are a motivated and organized individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.

Eurest is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members.

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