Service Delivery Lead
5 days ago
About the Role
We are seeking an experienced Service Delivery Lead to join our team, responsible for managing and improving overall customer relationships. This role requires strong interpersonal skills, a customer-centric approach, and the ability to work closely with clients to understand their needs and deliver exceptional service.
- Manage client interactions, ensuring successful outcomes and satisfaction.
- Work closely with delivery teams to represent client goals and interests.
- Maintain accurate records of client health and backlog, setting realistic expectations and delivering on timelines.
- Lead client account review meetings, including presentations, to ensure proper preparation and execution.
To succeed in this role, you will require:
- Excellent communication and interpersonal skills.
- A strong customer service ethic and the ability to work well in a team setting.
- Reliability and ethics, with respect for client confidentiality.
- Strong decision-making skills and the ability to take the lead.
- Good comprehension of project management methodologies.
- Ability to manage risk and adapt to changing situations.
We offer a competitive salary of £31,000-£34,000 per annum, along with a range of benefits, including private medical insurance, life assurance, and a pension plan. Our company is committed to supporting our employees in every aspect of their lives, from health and wellbeing to financial security and lifestyle perks.
Sopra Banking Software Ltd is an equal opportunities employer and welcomes applications from all qualified candidates.
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