Service Delivery Expert

2 days ago


StokeonTrent, Stoke-on-Trent, United Kingdom bet365 Full time
Key Responsibilities

We are seeking a highly skilled Service Delivery Expert to join our IT team at bet365. The successful candidate will be responsible for delivering exceptional service to our employees, ensuring that they have the necessary resources to perform their roles.

The ideal candidate will possess strong analytical and troubleshooting skills, as well as excellent communication skills. They will be able to work independently and as part of a team to resolve technical issues efficiently.

In this role, you will be responsible for:

  • Responding to phone calls and emails in a timely manner to provide the best possible service to the business
  • Logging all tickets for incidents or requests that are reported
  • Ensuring first-line incidents are resolved quickly and efficiently
  • Investigating second-line incidents and escalating them where required
  • Managing open incidents proactively, working with second- and third-line teams to gain the fastest resolution based on incident SLA
  • Providing remote support and fixes
  • Providing administrative support to ensure systems are maintained and escalating any resulting issues

The salary for this position is £35,000 - £45,000 per annum, depending on experience.



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