Cyber Security Service Delivery Manager

3 weeks ago


London, Greater London, United Kingdom Acumin Full time

Cyber Security Service Delivery Manager

Overview:

Acumin is seeking a seasoned Cyber Security Service Delivery Manager to oversee the delivery and management of Cyber Security services through third-party vendors. This role is part of the Technology Resilience division within a global organisation, focusing on the management and optimization of enterprise security solutions.

Key Responsibilities:

  • Ensure the delivery of day-to-day Cyber Security services by third-party suppliers, adhering to service level agreements (SLAs) and contractual obligations.
  • Maintain service documentation and collaborate with service providers to ensure smooth operations.
  • Monitor and quality assure supplier performance, ensuring compliance with internal frameworks for service architecture.
  • Identify and drive improvements in service management processes, working with vendors to maintain or enhance service levels.
  • Oversee and manage change requests related to supplier services, including contractual and financial adjustments.
  • Proactively identify and mitigate risks associated with Cyber Security services.
  • C coordinate responses to major incidents in collaboration with internal teams and third-party suppliers.
  • Ensure updates and compliance within Service Management tools (e.g., Service Now, CMDB, change management).

Qualifications:

  • Experience managing third-party suppliers and ensuring delivery of cyber security services.
  • Strong understanding of service management frameworks, including incident, request, and change management.
  • Familiarity with IT service management tools and methodologies.
  • Ability to coordinate incident responses and work in a fast-paced, technology-driven environment.

This role involves collaborating with cross-functional teams and playing a pivotal role in the organization's cybersecurity service delivery.



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