Cyber Security Service Delivery Manager
3 weeks ago
Cyber Security Service Delivery Manager
Overview:
Acumin is seeking a seasoned Cyber Security Service Delivery Manager to oversee the delivery and management of Cyber Security services through third-party vendors. This role is part of the Technology Resilience division within a global organisation, focusing on the management and optimization of enterprise security solutions.
Key Responsibilities:
- Ensure the delivery of day-to-day Cyber Security services by third-party suppliers, adhering to service level agreements (SLAs) and contractual obligations.
- Maintain service documentation and collaborate with service providers to ensure smooth operations.
- Monitor and quality assure supplier performance, ensuring compliance with internal frameworks for service architecture.
- Identify and drive improvements in service management processes, working with vendors to maintain or enhance service levels.
- Oversee and manage change requests related to supplier services, including contractual and financial adjustments.
- Proactively identify and mitigate risks associated with Cyber Security services.
- C coordinate responses to major incidents in collaboration with internal teams and third-party suppliers.
- Ensure updates and compliance within Service Management tools (e.g., Service Now, CMDB, change management).
Qualifications:
- Experience managing third-party suppliers and ensuring delivery of cyber security services.
- Strong understanding of service management frameworks, including incident, request, and change management.
- Familiarity with IT service management tools and methodologies.
- Ability to coordinate incident responses and work in a fast-paced, technology-driven environment.
This role involves collaborating with cross-functional teams and playing a pivotal role in the organization's cybersecurity service delivery.
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