Senior Account Manager

4 weeks ago

London, Greater London, United Kingdom Inspired Thinking Group (ITG) Full time

Job Title: Senior Account Manager

This is an exciting opportunity to join ITG, a leading marketing agency, as a Senior Account Manager. In this role, you will be responsible for coordinating and facilitating the production and delivery of in-store Point of Sale (POS) for the M&S Food account. You will work directly with the M&S Marketing in-store team, liaising with key stakeholders and ensuring that all campaigns are kept within budget and on time.

The role exists in support of the Account Director and is integral to the effective running of the marketing function within M&S Food. You will coordinate the delivery of all administrative elements of marketing campaigns and activity, working closely with various M&S teams to lead the ITG team to hit key critical path deadlines.

Key Responsibilities:

  • Develop and nurture long-term relationships with the M&S client, understanding their goals, challenges, and objectives
  • Oversee the day-to-day operations of M&S, coordinating with internal ITG team members to deliver on all client commitments and maintain high levels of satisfaction
  • Identify opportunities to support the clients and collaborate with the teams to explore new business prospects, in a proactive and respectful manner
  • Address and resolve issues promptly, ensuring a positive experience and preventing potential escalations, ensuring issues do not repeat themselves
  • Maintain accurate cost trackers and communicate regularly with the ITG account team, ITG Account Director, and M&S Marketing
  • Ensure direct reports have raised all Purchase Orders in good time and most importantly in advance of supply deadlines
  • Link all briefs back to the ITG Account Managers and manage relationships between M&S Marketing and ITG team to ensure campaigns run smoothly and artwork can be approved in good time
  • Support pre-production meetings for Team ITG Account Managers business unit per campaign to ensure M&S marketing have given a clear finalized artwork brief
  • Maintain and manage a great relationship with ITG Artwork Production Team and flag urgent or large campaigns in advance, giving them realistic deadlines to manage studio resources and client expectations
  • Support the team to brief final artwork to ITG Production team using pre-approved templates, with enough time for them to complete the job well, especially during busy periods
  • You will accurately manage information from the M&S business units, formulating full production and artwork briefs, liaising with the Production Director to produce detailed print specifications, and maintaining print allocations for POS material via the Media Centre
  • Ensure printers have been engaged on each campaign on deadlines, workload, and realistic timings on when they will receive Purchase Order and final artwork, working closely with our Production Director

Requirements:

  • Experienced professional with a background in account management, marketing, or advertising
  • Proven success in coordinating marketing campaigns, especially in-store Point of Sale (POS) materials
  • Skilled in building and nurturing long-term relationships with retail clients and stakeholders
  • Excellent organisational and project management abilities to keep campaigns on budget and on time
  • Effective communication and collaboration with internal teams, including ITG teams, to maintain client satisfaction
  • Proactive problem-solver with a focus on identifying client support opportunities and new business prospects
  • Financially savvy, adept at managing budgets and communicating with account teams and directors
  • Familiar with print production processes and artwork briefing for smooth coordination between client's Marketing and ITG team
  • Detail-oriented with strong communication skills for effective collaboration within the team
  • Experience in managing external partnerships, such as printers, to ensure successful campaign execution
  • Prior exposure to tech systems like Media Centre is advantageous

Benefits:

At ITG, we offer a competitive salary, 25 days' holiday + bank holidays, and a range of benefits, including an Annual Wellbeing Day, Pension Scheme, Corporate Medical Cash Plan, Smart Working Options, and many more.

We Value Diversity:

ITG champions and welcomes diversity in our workforce and ensures all job applicants receive equal and fair treatment, regardless of age, race, gender or gender identity, religion, sexual orientation, disability, or nationality.

We are committed to increasing the visibility and recognition of talent from under-represented groups within our organisation and the wider industry.

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