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Telecoms Service Manager
2 months ago
We are seeking an experienced Telecoms Service Manager to join our team at EDF Energy. As a key member of our IT leadership team, you will be responsible for ensuring the delivery of high-quality telecoms services that meet the needs of our business.
Key Responsibilities- Provide management and oversight of all telecoms services provided to our organization, ensuring regulatory compliance and cost-effectiveness.
- Identify and address service gaps, working proactively with suppliers to ensure effective delivery.
- Maintain and improve Service Level Agreements to align with business priorities.
- Proactively identify opportunities for service improvements and collaborate with partners to implement them.
- Understand IT cost drivers and recommend cost-effective service delivery.
- Serve as the primary interface between our organization and partners for telecoms services issue escalation.
- Maintain visibility of risks related to operational application services, identifying effective mitigation and appropriate escalation.
- Define system performance measures and monitor, measure, and report on IT systems performance, including oversight of third-party support contracts.
- Assess and manage planned changes to production services, minimizing business operations impact.
- Represent our organization in corporate initiatives, ensuring our requirements and priorities are understood and reflected in decision-making.
- Ensure the successful transition of Telecoms Services from delivery to operations.
- Recognized professional qualification in Information Technology or Computer Science.
- Substantial experience leading application teams.
- Previous team management experience and a proven record of success in this role.
- Demonstrable experience in delivering IT services within a regulated industry.
- Extensive experience in IT service management, with expertise in best practice IT processes and controls (e.g., COBIT / ITIL).
- Strong background in System Administration support.
- Proven track record of delivering service improvements and managing IT service delivery in a growing business unit, including financial management.
- Highly service-oriented, with the ability to build strong, partnership-based relationships.
- Demonstrable experience in managing and developing partnerships with external service providers.
- Skilled in SLA development and management.
- Experienced in developing services to meet evolving business needs.
