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Reliable IT Professional

1 month ago

Bristol, Bristol, United Kingdom Trustmarque Group Full time
About the Role

This 12-month contract position is a fantastic opportunity to provide vital first-line support as an On-Site IT Support Engineer, ensuring seamless operation of IT systems and equipment for one of our key customers in the Bristol area.

Key Responsibilities
  • Respond to and resolve IT support requests via phone or email, and ITSM ticketing system.
  • Troubleshoot hardware and software issues, escalating complex problems as needed.
  • Configure, deploy, and maintain laptops, desktops, and other peripherals.
  • Manage printer issues, including hardware repairs and software configurations.
  • Ensure compliance with security policies and perform daily system checks.
  • Maintain and organize IT asset inventory to ensure accuracy.
  • Create and update process documentation and generate helpdesk performance reports.
Your Skills and Qualifications
  • Proven experience in an IT support role, ideally in an industrial or power station environment.
  • Strong knowledge of Windows OS and Microsoft Office Suite.
  • Familiarity with ITSM tools, hardware troubleshooting, and helpdesk ticketing systems.
  • Excellent communication and customer service skills.
  • Ability to work independently and collaboratively as part of a team.
Bonus Points
  • Experience with network troubleshooting, remote desktop tools, and VPN/network security tools.
  • Relevant certifications (e.g., CompTIA A+, Microsoft Certified Professional, or ITIL Foundation).
  • Knowledge of PowerShell or Python for automation tasks.
  • Familiarity with server hardware like HP ProLiant and tools like ManageEngine Service Desk Plus.
What We Offer

We provide competitive pay (£40,000 - £60,000 per annum), 25 days holiday (rising to 27), 2 volunteering days, 1 personal day, plus bank holidays. Our substantial benefits package includes a company-matched pension, life assurance, enhanced parental leave, the option to buy extra leave, a cycle-to-work scheme, and more.