Technical Help Desk Analyst

7 days ago


Whitchurch, Shropshire, United Kingdom Getting In Limited Full time
Job Description: Technical Help Desk Analyst

Estimated Salary: £22,000 - £28,000 per annum

About the Job:

We are seeking a highly motivated and skilled Technical Help Desk Analyst to join our team. In this role, you will provide technical support to our users, responding to queries and resolving issues in a timely and efficient manner.

You will be responsible for troubleshooting and resolving complex technical issues, as well as collaborating with our Senior ICT Technician and Network Manager to resolve ICT helpdesk issues.

You will also be required to carry out a programme of repairs and maintenance to ensure the working order of ICT-related resources, as well as assisting school staff in configuring workstations and systems to ensure effectiveness.

Key Responsibilities:
  • Provide technical support to users
  • Troubleshoot and resolve complex technical issues
  • Collaborate with Senior ICT Technician and Network Manager to resolve ICT helpdesk issues
  • Carry out repairs and maintenance of ICT-related resources
  • Assist school staff in configuring workstations and systems
Requirements:
  • Strong technical knowledge
  • Excellent communication skills
  • Proactive and reliable
  • Ability to work under pressure
  • Team working skills

We are looking for someone who is passionate about providing excellent technical support and has a strong desire to learn and grow with our team.



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