Trade Counter Sales Assistant
4 weeks ago
We are seeking a skilled Trade Counter Assistant/Driver to join our Exeter Branch team. As a key member of our team, you will be responsible for providing exceptional customer service, achieving sales targets, and supporting branch operations.
- As a Trade Counter Assistant, you will work closely with the Branch Manager and Branch Supervisor to lead by example and contribute to day-to-day branch operations.
- You will be responsible for trade counter sales, confidently communicating product knowledge to customers, and providing exceptional customer service and support.
- Picking, loading, and delivering products to customers using 5-tonne flatbed trucks and LWB vans.
- Responsible for route planning, safe driving, and maintaining Company vehicle cleanliness.
- Supporting the Branch Manager with actions and activities on time, in full, and ensuring compliance with Health and Safety, company policies, and procedures.
- Ensuring excellence in customer service, operational standards, and Branch sales targets are achieved.
- Supporting the delivery of sales targets while developing and maintaining positive customer relationships.
- Assisting with the delivery of branch operations and providing support and assistance to Branch colleagues as required.
- Maintaining branch standards, including warehouse and stock management, front-of-house cleanliness, and point-of-sale.
- The ability to effectively organise workload to meet deadlines, while having the flexibility to address more urgent matters when required.
- Passion and energy to deliver exceptional customer service and achieve business targets.
- A hands-on customer-focused approach, confident and happy to serve customers and proactively engage with potential future customers.
- A commercial approach to drive sales and maximise margins, while ensuring our customers always walk away happy.
- Good organisational skills, with the ability to prioritise and use own initiative.
- Confident IT user, with experience of MS Office and industry-standard software, eg SAP.
- A full and valid driving license is essential, and a FLT license could be a distinct advantage.
- Previous branch stock take experience could be a distinct advantage.
- Comfortable to work in a small team and on occasion, alone.
- Experience within a similar role ideally in a trade/builders merchant/retail, glazing, or uPVC environment could be a distinct advantage.
- You will be rewarded with a very competitive basic salary.
- An excellent monthly bonus scheme taking you just under £30,000.
- 33 days holiday (including statutory holidays).
- Free Life Assurance Plan of 3x your Annual Salary.
- Option to join the Share Save Scheme at discounted rates, and share in our company success.
- Company Pension Plan.
- Employee discount on products.
- Discounts across many well-known online and high-street retailers.
- A blend of training, including e-learning and on-the-job training to help your career develop.
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