Aesthetic Equipment Maintenance Specialist
4 days ago
To carry out service and repairs to equipment on customer sites in a safe, professional, and cost-effective manner, maintaining documentation of all works carried out in line with Health and Safety and Quality procedures.
Main Duties and Accountabilities- To identify, diagnose, and rectify faults on customer equipment as deemed necessary, with all that this entails, and order the necessary spare parts as efficiently as possible.
- To provide reliable information to the customer regarding maintenance, consultation on repairs, and to offer advice on the use of equipment.
- To adhere to all company H&S and Environmental and site policies, procedures, and practices, ensuring a safe working environment.
- To ensure automated system and all paperwork (job sheets, timesheets, and purchase requisitions and parts paperwork) /IT systems are completed accurately and within the stipulated time period and with the relevant order numbers.
- To liaise with the first line of management for authorisation of parts and process order numbers accordingly.
- To collaborate with the Service Controller, customer, and Service Manager to ensure information regarding individual equipment is shared, including damage or requests for a replacement unit in the event of a long repair, as well as keeping all relevant parties up to date with the progress of work activities.
- To propose improvements for the implementation of work activities and work conditions.
- To ensure all allocated work is adhered to and to notify Manager or Controller if in arrears.
- To ensure that the specified Engineering Standards and Safe Working Practices and all Company Policies and Procedures are followed at all times.
- To ensure that all stock levels/movement records are accurate and correct.
- To obtain hour meter readings/site information as requested by Controllers and at every visit.
- To ensure all company-issued equipment and tooling (including van, laptop, printer, etc.) is kept in a satisfactory, clean, and safe condition and report any failures.
- To work closely with the sales & STR team and refer leads.
- To work to strict planned schedules and deadlines.
- To take responsibility for van weight and safe/roadworthy condition before use.
- To work to and understand KPIs relating to service, admin, and stock.
- To take on any reasonable additional duties as required by the Manager to ensure the smooth running of the department.
- To actively participate in training days, work meetings, and other meetings for the exchange of information.
- NVQ Level 3 or equivalent associated occupation.
- Electrical, hydraulic, and/or mechanical competencies.
- Hold a full and valid driving license.
- Good communication skills to liaise with customers and internal colleagues.
- Sound IT knowledge/skills, e.g., word, Excel, email.
- Ability to work independently and as part of a team.
- Ability to work under own initiative without constant supervision.
- Complete tasks to a high standard.
- A high level of accuracy and attention to detail.
- A positive and can-do attitude.
- Flexible to adapt to the changing needs of the role.
- Can plan, organise, and prioritise job responsibilities.
- Ability to deliver first-class customer service at all times.
- A desire to be a Linde/STILL brand ambassador.
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