Leisure Operations Team Lead

2 weeks ago


Teddington, Greater London, United Kingdom The Lensbury Full time
Job Description

We are seeking a highly skilled Leisure Operations Manager to join our team at The Lensbury. This is a pivotal role within our Leisure operation, and we are looking for someone dedicated to delivering operational excellence.

The successful candidate will have strong operational experience within a leisure environment and sound financial, operational, and revenue management experience (including payroll). They will be a natural leader with excellent communication skills, able to motivate and inspire their team to deliver exceptional customer service standards.

The salary for this position is £55,000 - £65,000 per annum, depending on experience.

Key Responsibilities:

  • Manage the efficient operation of all leisure facilities, including Lockside indoor & outdoor facilities, the Watersports Centre, Soft Play and Kids' Activities/Creche.
  • Develop positive working relationships with all Leisure HOD's.
  • Lead and inspire your team, ensuring quality 1:1 time and addressing any performance, conduct or capability issues promptly.
  • Ensure all team members deliver exceptional customer service standards to our members and guests.
  • Actively seek feedback from both members and staff to continually improve the customer experience.
  • Ensure adequate Duty Management cover and fulfill DM shifts on a rota basis.
  • Complete operational audits and walk the facilities on a daily basis.
  • Manage key projects within the Leisure Department as and when required.
  • Develop SOP's to ensure the delivery of service excellence by all team members.
  • Oversee the delivery of healthy P&L's, ensuring the close monitoring of labor costs, expenses as well as revenue.
  • Achieve financial targets and KPI's including occupancy and revenue targets.
  • Ensure the highest standard of Health & Safety is consistently maintained across the Leisure areas, achieving audit KPI.
  • Collaborate with other departments to promote and market our leisure offerings.

Requirements:

  • Strong operational experience within a leisure environment.
  • Sound financial, operational, and revenue management experience (including payroll).
  • Strong leadership and people management skills.
  • A friendly, calm, and approachable nature with the ability to act quickly and effectively.
  • An excellent communicator with strong attention to detail.
  • NPLQ.
  • PPO preferred but not essential; training can be provided.
  • NPMQ preferred but not essential; training can be provided.
  • Safeguarding Officer experience.
  • IOSH Managing Safely or equivalent.


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