Customer Service Representative
3 weeks ago
Customer Team Member Opportunity
Join our team at AF Blakemore & Son Ltd as a Customer Team Member in our Melton Mowbray SPAR store.
About the Role:
We are seeking a motivated and enthusiastic individual to join our team as a Customer Team Member. As a key member of our store team, you will play a vital role in delivering exceptional customer service and contributing to the success of our store.
Key Responsibilities:
- Customer Service:
- Provide a warm and welcoming experience for customers, answering their queries and assisting them in finding the products they need.
- Process customer purchases efficiently and accurately, maintaining a positive and friendly service.
- Upsell selected products to customers and highlight multi-buy offers to ensure maximum sales.
- Store Operations:
- Work stock, checking deliveries, stocking shelves, and maintaining a clean and organized sales floor.
- Complete additional assigned tasks, such as date checking, stock and gap checking, price changes, and promotional displays.
- Adhere to all company policies and procedures.
What We Offer:
- Excellent benefits package, including holiday, maternity, and paternity leave and pay in excess of statutory entitlements.
- Develop your skills and capability in a highly supportive and multi-diverse culture.
- Outstanding training and development opportunities.
- Gain hands-on experience in a high-volume, fast-paced convenience store.
- Generous staff discount in all our SPAR stores (excluding alcohol and cigarettes).
- Proactive promotion of internal candidates.
- Paid breaks.
- Free tea and coffee.
- Early access to your pay through 'EarlyPay'.
- 24/7 access to your payslips and rotas via HR/Payroll portal.
- Wellbeing support – access to emotional support, counselling, legal, and financial advice.
- Company pension scheme.
- NEST pension scheme.
- Company life insurance worth 1 x annual salary and 6 x annual salary with company pension scheme.
- Extra holidays – purchase scheme.
- Cycle to work – bicycle purchase scheme.
- Long service awards.
About Us:
AF Blakemore & Son Ltd is one of the largest privately owned companies in the UK, with a turnover of £1.3 billion and over 7,000 employees. We are a forward-thinking family-owned business with a rich history dating back to 1917.
Key Skills and Knowledge:
- Previous experience in a similar role and/or industry is preferred.
- Reliably follows instructions and procedures with excellent attention to detail.
- Some understanding of legislative responsibilities of a retail environment and the skills to assist with adherence.
- Ability to contribute ideas for delivering exceptional customer service and driving the business forward.
- Experience of using a 'Challenge 25' policy desirable.
- Keen and enthusiastic approach to working both in a team and independently.
- Previous cash handling experience is preferred but not essential.
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