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Customer Service Representative

2 months ago

Huddersfield, Kirklees, United Kingdom Reed Full time
Customer Service Administrator Job Description

We are seeking a highly organized and customer-focused individual to join our team as a Customer Service Administrator. This is a temporary opportunity with the possibility of going permanent for the right candidate.

Key Responsibilities:

  • Provide exceptional customer service, ensuring accurate information is provided regarding orders pre- and post-delivery.
  • Negotiate with customers to arrange suitable delivery dates and times when necessary.
  • Perform reconciliation duties depending on customer requirements.
  • Update the planning system with details to ensure correct site planning.
  • Ensure safety critical defects are addressed promptly, putting the site on stop if necessary.
  • Regularly contact customers to close out outstanding SIN issues and update the planning system.
  • Answer the customer helpline and respond to requests for information regarding deliveries.
  • Handle customer queries, such as providing Proof of Delivery (POD) documents.
  • Log customer complaints in the system and escalate to the appropriate party.
  • Manage responses to customer complaints within agreed timelines.
  • Log KPI information for management reports.
  • Collate data on additional costs incurred per customer for monthly charging.
  • Support the smooth running of the shift with various administrative tasks.
  • Record customer details accurately for site works and ensure all relevant systems and teams are updated for accurate planning.

Requirements:

  • Experience in Customer Services.
  • Ability to work to deadlines and manage time effectively.
  • Professional and helpful attitude towards customers, colleagues, and the public.
  • Strong organisational and communication skills.
  • Immediately available.

Benefits:

  • On-site car parking.
  • Competitive hourly rate £13 plus Reed benefits.