Technical Services Leader
7 hours ago
GivEnergy seeks an experienced Service Delivery Manager to lead the Technical Services Contact Centre and Field Services Department, driving customer experience in the energy storage system market.
This role demands an operational leader who can develop innovative strategies to improve customer experience while working closely with cross-functional teams.
Key Accountabilities- Operational Performance:
- Oversee daily operations, ensuring efficient handling of inbound contacts and field service requests.
- Foster a culture of excellence and continuous improvement within all teams, promoting high standards of customer service.
- Lead, motivate, and develop a high-performing team, fostering a positive and customer-centric culture.
- Establish and monitor key performance indicators (KPIs) to measure the team's performance and identify areas for improvement.
- Strategic Alignment:
- Drive customer loyalty by providing exceptional customer support and ensuring a seamless installation experience.
- Develop and implement strategic plans to enhance service delivery, aiming for industry-leading customer satisfaction scores.
- Identify and implement process improvements to streamline operations and enhance the customer experience.
- Collaborate with cross-functional teams to align service delivery with overall business objectives and customer needs.
- Create and implement efficient processes to streamline operations and improve service delivery.
Estimated Salary Range: £45,000 - £55,000 per annum, plus performance bonus scheme
],-
Food Service Supervisor Leader
3 weeks ago
Newcastle under Lyme, Staffordshire, United Kingdom Sodexo Group Full timeFood Service Supervisor LeaderThis challenging role requires a skilled Food Service Supervisor Leader to manage food and beverage operations at Sodexo Group. Your responsibilities will include supervising staff, controlling catering operations, and maintaining high-quality food and service standards.Key Responsibilities:Organize food replenishment and work...
-
IT Director with Logistics Expertise
4 weeks ago
Newcastle under Lyme, Staffordshire, United Kingdom Cognize Technical Recruitment Full timeJob SummaryA highly skilled IT leader is required to drive the consolidation of IT functions across two unified businesses. As Head of IT/Group IT Manager, you will oversee a diverse team spread across multiple locations and foster a culture of collaboration and continuous improvement.About UsCognize Technical Recruitment is a specialist technical...
-
Technical Service Delivery Expert
3 days ago
Newcastle under Lyme, Staffordshire, United Kingdom GivEnergy Full timeAbout the RoleThis position is responsible for overseeing the daily operations of the Technical Services Contact Centre and Field Services Department, fostering a culture of excellence and continuous improvement within all teams. You will lead, motivate, and develop a high-performing team, promoting high standards of customer service, establishing and...
-
IT Director and Head of Technology
4 weeks ago
Newcastle under Lyme, Staffordshire, United Kingdom Cognize Technical Recruitment Full timeAs Head of IT, you will play a pivotal role in driving the growth and expansion of our business by ensuring the seamless integration of IT services across two unified businesses.About UsCognize Technical Recruitment is a dynamic and forward-thinking organisation, committed to delivering exceptional IT solutions that meet the evolving needs of our clients.We...
-
Heavy Goods Mechanic Technician
5 hours ago
Newcastle under Lyme, Staffordshire, United Kingdom Vehicle Technical Services Ltd Full time £36,380 - £42,800Competitive Salary: £40,000 - £60,000 per annum. As a Motor Vehicle Engineer at Vehicle Technical Services Ltd, you will be responsible for maintaining the safety and reliability of a wide range of vehicles. We are looking for an experienced Vehicle Technician HGV/LGV to join our team. With at least three years of motor vehicle workshop experience, you...
-
Service Delivery Director
4 hours ago
Newcastle under Lyme, Staffordshire, United Kingdom GivEnergy Full timeAbout the RoleGivEnergy is seeking an experienced Service Delivery Manager to lead the Technical Services Contact Centre and Field Services Department.This role is ideal for an operational leader who can create innovative strategies to enhance customer experience in the energy storage system market while working closely with cross-functional teams.Your Key...
-
IT Director
2 hours ago
Newcastle under Lyme, Staffordshire, United Kingdom Cognize Technical Recruitment Full time**Job Description**The successful candidate will be responsible for leading the consolidation of IT functions, overseeing a diverse IT team, managing IT infrastructure services, implementing information management and security measures, and integrating systems, networks, and data seamlessly.
-
Transformation Leader
4 weeks ago
Newcastle under Lyme, Staffordshire, United Kingdom NSPCC Full timeWe are seeking a skilled Transformation Leader to join our Children's Services team. As a Senior Administrator, you will be the first point of contact for customers seeking help and advice.This is an exciting opportunity to work with our innovative Together for Childhood team, supporting the delivery of planned and ad-hoc activities in local communities and...
-
Technical Support Engineer
3 months ago
Newcastle under Lyme, Staffordshire, United Kingdom beBee Professionals Full time £30,000 - £45,000Job Title: Field Service EngineerBeBee Professionals is seeking a skilled Field Service Engineer to provide on-site installation, maintenance, and repair services for our clients. As a key member of our team, you will ensure that our customers' technical equipment is functioning optimally and provide excellent customer support.Key Responsibilities:Install...
-
Vehicle Maintenance Specialist
8 hours ago
Newcastle under Lyme, Staffordshire, United Kingdom Vehicle Technical Services Ltd Full timeVehicle Technician RoleWe are seeking a dedicated Vehicle Technician to perform maintenance, servicing, and repairs on all vehicle makes and types, ensuring high-quality service delivery.The successful candidate will thoroughly examine vehicles to assess safety and serviceability, diagnose faults, and complete service documentation to a high standard.
-
Commercial Vehicle Mechanic
7 hours ago
Newcastle under Lyme, Staffordshire, United Kingdom Vehicle Technical Services Ltd Full time £36,380 - £42,800Job DescriptionWe are a trusted name in commercial vehicle repair since 1993, operating as a family-run business that prioritises our team's growth and satisfaction. As a Vehicle Technician HGV/LGV, you will be responsible for thoroughly examining all vehicles to assess safety and serviceability, diagnosing faults and carrying out permanent, high-quality...
-
Technical Support Specialist
2 months ago
Newcastle under Lyme, Staffordshire, United Kingdom beBee Professionals Full time £30,000 - £45,000We are seeking a Technical Support Specialist to join our team at beBee Professionals in Newcastle under Lyme. As a Field Service Engineer, you will be responsible for installing, maintaining, and repairing technical equipment at customer locations.Responsibilities:Install and maintain equipment to ensure optimal functionality.Diagnose and repair technical...
-
CAD Technical Specialist
2 days ago
Newcastle under Lyme, Staffordshire, United Kingdom Modus Personnel Ltd Full timeJob Title: Mechanical CAD CoordinatorA career as a Mechanical CAD Coordinator at Modus Personnel Ltd offers an exciting opportunity to work in a dynamic and established company that provides engineering equipment solutions across the UK.Responsibilities include creating technical drawings using 2D AutoCAD, compiling parts lists, and supporting material...
-
Energy Storage Systems Operations Manager
3 days ago
Newcastle under Lyme, Staffordshire, United Kingdom GivEnergy Full timeRole OverviewWe are seeking an experienced Energy Storage Systems Operations Manager to lead our Technical Services Contact Centre and Field Services Department. This is a pivotal role in enhancing our customer service experience, ensuring they continue to choose our products by optimising service delivery and making us industry leaders for best-in-class...
-
Care Team Leader
4 weeks ago
Newcastle under Lyme, Staffordshire, United Kingdom Anchor Full timeAbout UsAnchor is a not-for-profit organisation dedicated to providing high-quality care and housing for older people.Job DescriptionWe are seeking an experienced Care Team Leader to oversee shifts, manage staff assignments, conduct medication procedures, and ensure compliance with regulatory standards. As a key member of our team, you will be responsible...
-
Technical Sales Professional
4 weeks ago
Newcastle under Lyme, Staffordshire, United Kingdom Modus Personnel Ltd Full timeWe are seeking a highly motivated and experienced Technical Sales Professional to join our prestigious client based near Keele. In this role, you will become an expert in their engineering products and drive sales growth by upselling solutions and delivering outstanding customer service.Key ResponsibilitiesServe as the primary point of contact for internal...
-
Customer Experience Transformation Leader
3 days ago
Newcastle under Lyme, Staffordshire, United Kingdom GivEnergy Full timeJob DescriptionThe successful candidate will be responsible for operational management, including overseeing daily operations, fostering a culture of excellence, and leading a high-performing team. Strategic planning and development responsibilities include driving customer loyalty, developing and implementing strategic plans, and identifying process...
-
Customer Service Excellence Lead
2 days ago
Newcastle under Lyme, Staffordshire, United Kingdom GivEnergy Full timeJob Overview:GivEnergy is a leading manufacturer of electronic equipment designed to manage energy use and production. We are seeking an experienced Customer Service Excellence Lead to join our team and lead the Technical Services Contact Centre and Field Services Department.Key Responsibilities:Drive customer loyalty by providing exceptional customer...
-
Field Service Engineer
2 months ago
Newcastle under Lyme, Staffordshire, United Kingdom beBee Professionals Full time £30,000 - £45,000beBee Professionals is seeking a skilled Field Service Engineer to provide on-site installation, maintenance, and repair services for our clients. In this role, you will ensure that our customers' technical equipment is functioning optimally and provide excellent customer support.Key Responsibilities:Install and maintain equipment at customer locations,...
-
General Service Provider
3 days ago
Newcastle under Lyme, Staffordshire, United Kingdom Sodexo Group Full timeAbout Us:Sodexo is committed to creating a better every day for everyone to build a better life for all. We operate in 55 countries, serving over 100 million consumers each day through our unique combination of On-Site Food and FM Services, Benefits & Rewards Services, and Personal & Home Services.We're a Disability Confident Leader employer, dedicated to...