Senior Quality Assurance Lead

5 days ago

London, Greater London, United Kingdom Macro Full time
Job Description

Estimated Salary: £60,000 - £80,000 per annum

We are seeking an experienced Senior Quality Assurance Manager to join our team at Macro in London, UK. As a key member of our organization, you will be responsible for implementing and maintaining our quality management systems, driving process improvements, and leading internal audits.

Main Responsibilities:

  • Coordinate annual and periodic management reviews of the Quality Management Systems aligned with our ISO certifications.
  • Manage updates to Macro's internal business processes, activity guides, and templates.
  • Creation and coordination of the annual audit/inspection schedule. Undertake audits in line with the schedule and create, train, and mentor a team of cross-functional internal auditors.
  • Participate and assist leading external audits on behalf of Macro for ISO 9001, ISO 14001, ISO 45001, and ISO 27001 and others as applicable.
  • Support central teams and operational teams on new contract mobilisations, including the creation of contract-specific playbooks.
  • Training of Macro staff in use of management systems.
  • Identify process improvements and efficiencies and implement changes.
  • Liaise with colleagues to develop, review, and maintain standards for processes and procedures.
  • Produce monthly reports covering quality performance metrics (the Quality League Table).
  • Analyse results of reporting, audits, corrective actions, operations reports focusing on root causes to identify opportunities for process improvements.
  • Coordinate communications from team on system updates, legislation changes, other business updates.
  • Communication and support of Health, Safety, Environmental, and Quality objectives and implement at contract level.
  • Identify and communicate areas of improvement and best practice.
  • Support business on close out of any corrective actions.
  • Support the QHSEW/responsible business department to provide more effective analysis of data to enable continual improvement.

Required Skills and Qualifications:

  • Experience with implementing or maintaining ISO 14001/ISO 45001.
  • Excellent stakeholder communication and engagement skills.
  • Disciplined approach with good organisation, prioritisation, and planning skills.
  • Demonstrated process approach to problem solving and focus on continuous improvement.
  • Good written and oral communication skills.
  • Good record management skills.
  • Excellent computer skills including Microsoft Office suites and an ability to adapt to learn new non-Microsoft software.
  • Ability to work in a team and alone as the activity requires.
  • Willingness to learn, develop, and grow within a rapidly growing global company.
  • Preferably Health, Safety, and Environmental working experience but not essential.
  • Membership of CQI.
  • Tech IOSH/Grad IOSH status with an appetite to gain Chartered member of IOSH status.
  • ISO 27001 auditor/lead auditor qualification and work experience.
  • Relevant Environmental membership (E.g. IEMA Certificate).
  • Understanding of facilities management market and services.
  • ISO 9001 auditor/lead auditor qualification and strong experience with ISO 9001 quality management system.

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