Electrical Field Service Technician

4 weeks ago


Swindon, Swindon, United Kingdom Ricoh Full time

We are committed to building diverse and inclusive teams at Ricoh. Our company values diversity and welcomes applications from everyone.

Job Role: EPOS and IT Equipment Specialist

This role is based in the field, covering various locations including Swindon, Bristol, Bath, Oxford, Gloucester, and Salisbury. As an EPOS and IT Equipment Specialist, you will be responsible for providing technical services to customers, including installation, maintenance, and repair of equipment.

The package for this role includes competitive pay, bonus, company vehicle, pension, and additional company benefits. The shift pattern is 37 hours per week.

We are a company that is constantly evolving to meet the changing needs of our customers. Our extensive portfolio of digital services includes cloud and IT infrastructure solutions, process automation tools, and more.

Our goal is to help individuals achieve fulfillment through work. We use technology to make work smarter and more creative, enabling people to lead purposeful working lives and organizations to become more productive, sustainable, and profitable.

  • Provide technical services to customers, including installation, maintenance, and repair of equipment to ensure customers receive a satisfactory service in line with agreed service level agreements.
  • Maximize revenue by identifying potential business and professional service opportunities while carrying out day-to-day duties.
Key Requirements:
  • Excellent knowledge of electrical and mechanical engineering.
  • Proven experience in the service and repair of a broad range of EPOS and IT equipment, including but not limited to: Tills, Printers, PEDS, Scanners, Access Points, Switches, and Routers.
  • Excellent knowledge of Company Service procedures.
  • Good organizational skills, with the ability to multi-task to meet service priorities.
What We Offer:
  • Flexible and hybrid working in line with role requirements.
  • Excellent package with solid basic, strong bonus, and company benefits including:
  • A competitive holiday entitlement, two days special leave per annum for volunteering, additional holiday purchase scheme.
  • Flexible retirement plan.
  • Wellbeing schemes to support your physical, emotional, and financial health including Employee Assistance Programme, financial protection, life cover, and will writing, medical protection, gym, travel, and retail discounts, and more.
  • Company car/car allowance (role-specific), cycle to work scheme.
Career development and lifelong learning opportunities. Our approach to sustainability touches every part of our organization: from manufacturing to distribution, business sites to recycling, and how we support our customers.

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