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Credit Control Manager
2 months ago
Hays Specialist Recruitment Limited is seeking a highly experienced Credit Control Supervisor to join our team. As a key member of our Credit Control team, you will be responsible for managing and optimizing the performance of a medium-sized Credit Control team.
Key Responsibilities- Support the Head of Billing and Credit Control to manage the Credit Control team and ensure the team meets or exceeds key Performance Indicators (KPIs) set by management.
- Conduct regular performance reviews, provide coaching and mentorship, and offer constructive feedback to support team members' professional growth.
- Minimize risk and write-offs by effectively managing collection and/or debt management activity.
- Analyze customer accounts for their suitability for proceeding with legal action.
- Manage and oversee the legal process.
- Ensure our credit control systems remain up to date and accurately reflect activity.
- Coordinate and liaise with branches to ensure they are kept up to date with all legal cases.
- Provide management with information on collection and debt management activities.
- Process all payment types received from customers, and any other data entry that is needed, concerning legal accounts.
- Deal with all insolvency, administration, liquidation, and receivership cases.
- Handle escalated credit control issues and liaise with clients and stakeholders on credit matters.
- Collaborate with other departments to address customer issues and improve resolution timeframes.
- Support the Head of Billing and Credit Control with process changes to improve procedures within the O2C functions.
- Assist with and prepare credit control reports for the management team.
- Provide training and mentorship for members of the team.
- Assist in any other ad-hoc duties.
- Highly experienced credit specialist with excellent knowledge and experience of the litigation processes.
- Supervised a small team of credit controllers in the past.
- Advanced Excel for reporting is essential.
- Industry experience is desirable, but not essential.
This is a great opportunity for a credit control supervisor with litigation experience to step up into a new challenge. The job is permanent, offering a salary of up to £45K per annum + commission of up to £6.5K per annum. The role is also hybrid, with parking available at offices in West London.
