Heavy Vehicle Roadside Technician
4 days ago
Salary Estimate: £35,000 - £45,000 per annum
The role of a Heavy Vehicle Roadside Technician at Harwoods Group involves providing 24-hour roadside assistance to the MAN network across Hampshire. Key responsibilities include attending to breakdowns within an average time frame of 60 minutes, maintaining a zero-refusal rate for Mobile 24 jobs, and processing all paperwork, including clock cards, within 24 hours. Additionally, you will be responsible for managing parts in and out within a 24-hour period, adhering to IVR health and safety procedures, and maintaining excellent communication with the Service and Parts Department.
Key Responsibilities:
- Provide 24-hour roadside assistance to the MAN network
- Maintain an average attendance time of 60 minutes
- Ensure zero refusals for Mobile 24 jobs
- Process all paperwork, including clock cards, within 24 hours
- Manage parts in and out within a 24-hour period
Benefits:
- Quarterly bonus of £400 if average time is below 60 minutes and zero refusals
- Overtime paid at 150% of time plus half
- Sunday and Bank Holidays paid at 200% double time
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