Rail Replacement Coordinator

4 weeks ago

Hales, Norfolk, United Kingdom Transport UK London Full time

At Transport UK Rail Replacement, we provide a specialist service to the UK Rail Industry when train services are disrupted by planned engineering work or emergency incidents.

Our highly experienced rail replacement team offers a fully managed service for the provision of coaches, buses, small vehicles, and taxis.

As a Rail Replacement Coordinator, you will be working across the Greater Anglia network, during times of disruption and pre-planned work, and will also assist our special events teams.

You will be customer-focused in everything you do, ensuring that we provide a fantastic experience for people travelling with us.

Some duties may be of a safety-critical nature and will require a safety-critical medical.

You will be trained to carry out all aspects of the role, including managing different situations during times of disruption, ensuring buses and trains run on time, making announcements, carrying out appropriate safety duties, and assisting with customer service and revenue.

The Ideal Candidate

  • You will have the ability to build a rapport with a diverse range of people.
  • You will have great attention to detail, strong decision-making skills, and a systematic approach to working.
  • You will be available to work flexibly and at short notice.

Our services operate seven days a week, covering a range of different hours – early morning and right into the night.

Benefits

  • You will have ultimate flexibility – pick and choose when you work, where you work.
  • You will be fully trained to each component of the role you will be undertaking.
  • You will have the ability to travel to different parts of the region/country depending on operational need.
  • You will receive a competitive salary, £13.78 per hour, and a range of other benefits.
  • You will have access to our employee assistance programme.

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