Education IT Professional

3 weeks ago


London, Greater London, United Kingdom RM Education Limited Full time
Transform Lives Through Technology
RM Education Limited has been a leader in education technology since 1973. With a presence in 115 countries, we support over 10 million students worldwide.

Your Role
As an IT Support Engineer, you will play a vital part in our mission. You will work closely with our service desk team to deliver exceptional support to education users, meeting Service Level Agreement (SLA) targets. Your tasks will include troubleshooting IT issues and assisting users without prior IT experience.

Main Responsibilities
- Represent RM Education as the primary point of contact for customers
- Collaborate with the service desk to resolve user queries
- Provide expert technical guidance to school-based users

Necessary Skills
- Desktop and mobile device maintenance and support
- Peripheral equipment management
- Basic network setup and configuration
- Proficiency in Microsoft 365 and/or Google Workspace

Our Rewards
£45,000 - £65,000 per year
Private health insurance
Life insurance
A Group Personal Pension Plan with increased employer contributions

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