Key Accounts Development Professional
1 week ago
We are seeking a highly skilled Key Accounts Development Professional to join our dynamic team at Universal Business Team. As a leading civil engineering supplier, we provide innovative solutions to clients across the UK.
About the Role:
We are looking for an individual who can deliver exceptional customer service and process orders efficiently using Sage. The successful candidate will be responsible for processing orders, responding to customer inquiries, resolving issues, and finding opportunities to upsell. This role is perfect for someone who enjoys problem-solving, building relationships, and ensuring that customers have a seamless experience.
What You'll Get:
• Training Opportunities: Enhance your skills through internal and external courses.
• Fast-Paced Environment: Thrive in a role where no two days are the same, and you're always focused on delivering fast and accurate results.
• Perks: Enjoy free breakfast (Mon-Fri), birthday holiday, and a family-owned company culture that cares about you and the customers.
• Supportive Team Culture: Work alongside a team that values loyalty, punctuality, and collaboration, and where your contributions are recognised.
• Career Growth: Grow in a business that provides both internal and external training to help you develop and progress.
Responsibilities:
• Process customer orders using Sage, ensuring accuracy and timeliness.
• Proactively chase deliveries and liaise with customers on estimated delivery times.
• Identify opportunities for upselling and cross-selling to increase order value.
• Innovate and improve systems to consistently achieve 100% customer satisfaction and WOW experiences.
• Coordinate demo fleet, special orders, and service issues, ensuring timely follow-up.
• Manage returns, credits, replacements, and customer complaints with efficiency and care.
Requirements:
• Strong customer service skills with experience in order processing and problem-solving.
• Familiarity with Sage or similar internal systems is a plus.
• Ability to upsell and cross-sell, enhancing customer value.
• Quick response time and ability to thrive in a fast-paced environment.
• A team player with a commitment to punctuality, reliability, and protecting brand integrity
Salary Information:
The salary for this position is between £28,000 and £30,000 per annum, based on industry standards and location.
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