Customer Support Ambassador

3 weeks ago


Bristol, Bristol, United Kingdom PIRATE Full time

Pirate Studios is a leading provider of rehearsal and recording facilities for artists, operating in the UK, Germany, and the USA.


We are seeking a highly motivated customer support agent to join our team on a casual basis. As part of this team, you will support delivering a world-class service to Pirate artists globally and assist our permanent team of CX Specialists during peak periods.


Responsibilities include assisting customers via live chat, phone, and email, managing bookings, troubleshooting equipment issues, completing administrative tasks, and communicating issues to our Operational team.


Key requirements include experience in customer service, preferably within a high-volume call centre environment, and a strong understanding of exceptional customer service principles with a customer-first mentality.


What We Offer


This role offers a flexible casual position with an hourly wage of £11.44 p/h.


Equality and Diversity


Pirate Studios is committed to breaking down barriers for people of all backgrounds. We celebrate diversity and treat all individuals fairly, regardless of age, disability, gender identity or expression, pregnancy and maternity, marital status, race, religion, or sexual orientation.



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