Security Operations Manager
2 days ago
Security Operations Manager
About the JobWe are seeking a highly skilled Security Operations Manager to join our team at Arctic Wolf. As a Security Operations Manager, you will be responsible for managing people, processes, and services delivered to customers. You will develop, enhance, and operationalize processes to execute customer expectations.
You will manage people responsibilities for the organization, escalate support for customer management challenges, security incidents, and ticket triage functions. You will lead, coordinate, and train others on effective management of security incidents and operational responses for customers.
The ideal candidate will have 4+ years' experience working and managing a SOC or customer support function. You will collaborate across business units to deliver comprehensive security response to customers.
Responsibilities- Manage people, processes, and services delivered to customers
- Develop, enhance, and operationalize processes to execute customer expectations
- Lead, coordinate, and train others on effective management of security incidents and operational responses for customers
- Collaborate across business units to deliver comprehensive security response to customers
To be successful in this role, you will need:
- 4+ years' experience working and managing a SOC or customer support function
- Strong ability to define effective security processes
- Critical thinking and problem-solving skills
- Excellent communication and leadership skills
We offer a competitive salary range of $120,000 - $180,000 per year, depending on experience. We also offer a comprehensive benefits package, including medical, dental, and vision insurance, as well as 401(k) matching and paid time off.
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