Patient Catering Manager
1 month ago
We are seeking a highly skilled and experienced Assistant Patient Catering Manager to join our team at Peterborough City Hospital. As a key member of our catering team, you will be responsible for supporting the day-to-day management of patient catering services, ensuring compliance with the Medirest contract.
Key Responsibilities:- Assist in overseeing daily patient catering services, ensuring high-quality food and excellent customer service.
- Step into supervisory roles within Soft FM Services as needed, providing leadership and guidance to team members.
- Ensure daily work schedules comply with policies and procedures, maintaining a safe and efficient work environment.
- Conduct thorough investigations, provide feedback, and implement preventative measures to resolve issues and improve services.
- Conduct departmental audits to ensure compliance with company policies and procedures.
- Attend joint monitoring walk rounds, ensuring the department adheres to company policies, particularly around Food Safety.
- Ensure all staff receive mandatory training and remain compliant with company policies and procedures.
- Identify staffing shortages, assess risks, and allocate resources to maintain service levels.
- Ensure compliance with Health & Safety, infection control, and manual handling regulations.
- Safeguard hospital assets and ensure the safety of staff, patients, and visitors.
- Conduct regular team meetings, record actions, and resolve issues.
- Encourage best practices within the team to ensure high-quality service and patient care.
- Strong IT skills, including proficiency in Microsoft Office.
- Excellent communication and interpersonal skills.
- Ability to manage, supervise, and train staff effectively.
- Strong knowledge of Service Level Agreements and FM Soft Services.
- Understanding of manual handling, infection control, and health & safety practices.
- Ability to maintain composure in high-pressure situations and handle emotional or distressed patients/visitors.
- Previous experience at a managerial or supervisory level, preferably in Soft Services or Patient Catering within a healthcare setting.
- Full UK driving license (preferred but not essential).
- Subsidised meals
- Subsidised car parking
- Contributory pension scheme
- Grow your career with our Career Pathways and MyLearning programmes
- Quick access for you and your immediate family to a Digital GP, and wider healthcare benefits
- Exclusive travel discounts with TUI, Expedia, Booking.com and many more
- Save money on your food shop with discounts on Tesco, Sainsbury's, Morrisons and many more
- Up to 44% off cinema tickets to enjoy your favourite blockbuster
- Receive cash rewards every time you spend and use them on a wide range of brands
- Un-wind with us with free wellness, mindfulness and exercise classes
- You can share all discounts and offers with your friends and families
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