Operations Manager

4 days ago


Colchester, Essex, United Kingdom East of England Ambulance Service Trust Full time
About Us

East of England Ambulance Service Trust is a leading healthcare provider, dedicated to delivering exceptional patient care and outcomes. Our team of experts works tirelessly to ensure the highest standards of service delivery.

">Job Summary

The Senior Operations Director will play a critical role in delivering operational excellence, achieving contractual Key Performance Indicators (KPIs), and maintaining high-quality care and patient satisfaction. This position requires strong leadership skills, with the ability to support the Service Delivery Manager, oversee staff training, and ensure effective contract operation.

Key Responsibilities
  • Support the Service Delivery Manager: Collaborate with the Service Delivery Manager to provide guidance and direction to staff, monitor service delivery, and communicate performance issues.
  • Direct Line Management: Oversee a team of operational and non-operational staff, ensuring seamless day-to-day operations.
  • Mandatory Training Compliance: Develop and implement strategies to maintain compliance with mandatory training requirements, staff sickness, wellbeing, annual appraisals, and annual leave.
  • Contract Operation: Maintain effective operation of local Patient Transport Services (PTS) contracts, ensuring timely and efficient service delivery.
  • Service Delivery Monitoring: Continuously monitor service delivery, identifying areas for improvement and implementing corrective actions.

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