Catering and Onboard Services Host

3 weeks ago


Liverpool, Liverpool, United Kingdom SSP Group Full time

About Us:

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Rail Gourmet is a premier provider of catering and onboard services to the British Railway Industry. With over 40 service centres nationwide and a workforce of over 1000 employees in the UK alone, we are committed to delivering a First-Class service consistently.

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Your Role:

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We are seeking an experienced and friendly individual to join our team as a Catering and Onboard Services Host in Liverpool. As a key member of our team, you will be responsible for providing exceptional customer service to passengers on board our trains.

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About the Role:

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As a Catering and Onboard Services Host, you will be required to:

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  • Provide 'at seat trolley service' on TPE trains, ensuring outstanding customer service, managing stock, and handling transactions.\
  • Travel on assigned trains, assisting passengers, achieving sales targets independently, and meeting contractual goals.\
  • Accurately account for stock and transactions, adhere to hygiene and safety standards, and support management initiatives.\
  • Perform Service Centre duties as directed, engaging with passengers, providing information, and addressing diverse needs and offering accurate details on services, ticketing, platforms, and potential disruptions.\
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Requirements:

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To be successful in this role, you will need to have:

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  • Excellent communication and interpersonal skills.\
  • The ability to work independently and as part of a team.\
  • Adaptability to work in a dynamic and fast-paced environment.\
  • Basic maths skills for handling cash and stock.\
  • No experience required; full training will be provided.\
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Benefits:

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In return for your hard work and dedication, you will receive a competitive salary of £12.00 per hour plus commission, as well as a range of benefits including:

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  • Employee Discounts: Enjoy up to a 50% discount on various SSP brands and franchises across the UK.\
  • Up to 75% discount off on SSP brands during work hours.\
  • Friends and Family App: 20% discount across our Catering, Whistlestop and Urban Express units (T&C apply).\
  • Learn while you Earn: Access to award-winning training, apprenticeships and development.\
  • Internal Growth Opportunities: Build your career with us 70% of our Managers are internal promotions.\
  • App: Access shopping discounts, financial aid, wellbeing resources, GP appointments, and a 24/7 helpline for you and your loved ones.\
  • Health and Wellbeing Support: Retail Trust, flexible working, family-friendly leave.\
  • Culture: We value diverse backgrounds, offering support networks for LGBTQ+, Women's Network, Neurodiversity, Disability, and more.\
  • Financial Support: UK Pension Plans, Life assurance, Share Incentives Scheme, Cycle to Work Scheme, competitive pay rates, Advance earned pay, and up to £5000 Loans repaid through salary.\
  • Referral Rewards: Get rewarded with £400 for successful referrals.\
  • Holiday Allowance: 28 days holiday pro rata, inclusive of Bank Holidays.\
  • Rewards & Recognition such as RG Stars, Extra Mile Vouchers, and more.\
  • Travel and Leisure Pass: Duty and Leisure pass for TPE after probation.\


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