Customer Service Representative

4 weeks ago


Seaton Delaval, United Kingdom NRG. Full time
About the Role

We are seeking a highly organized and communicative Customer Service Advisor to join our team at NRG. The successful candidate will be responsible for handling all incoming queries related to the provision of lease cars for public sector organizations.

Main Responsibilities
  • Develop and maintain relationships with key industry personnel.
  • Handle all problems/issues relating to the provision of lease cars, including complex queries and negotiation.
  • Deal with a wide variety of queries from employees, leasing companies, dealers, pool car providers/users, insurance brokers and managers/budget holders.
  • Provide contentious information in a professional manner.
  • Explain financial aspects of the scheme and technical specifications of different manufacturers and models of car.
  • Understand and explain the varying complexities of salary sacrifice and how these relate to the car lease scheme.
  • Manage the delivery of vehicles with lease companies/dealers.
  • Ensure vehicles are ordered at the most advantageous price from the panel of suppliers.
  • Evaluate quotations for repairs of vehicles.
  • Be responsible for converting quotations into business.
  • Identify and react to potential customer enquiries ensuring a very high level of accuracy.
  • Work efficiently and enthusiastically towards team targets.
  • Identify and highlight potential sales opportunities.
  • Responsible for answering routine customer queries prior to the point of order ensuring the highest possible conversion rates are achieved.
  • Handle routine queries from drivers over the sales element of the scheme.
About You

We are looking for a candidate with academically educated to A level/NVQ level 3 standard or relevant experience in a customer service environment or business administration. Knowledge and expertise gained through experience of working within a customer service industry is essential. Proficient in the use of Microsoft Office and knowledge or experience of working with databases is also required. Ability to retain and recall large amounts of data and information, good communication skills, and the ability to plan and organise ongoing tasks are also essential.

If you are a motivated and enthusiastic individual with a passion for delivering excellent customer service, we would love to hear from you.



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