Customer Service Representative
4 weeks ago
We are seeking a highly organized and communicative Customer Service Advisor to join our team at NRG. The successful candidate will be responsible for handling all incoming queries related to the provision of lease cars for public sector organizations.
Main Responsibilities- Develop and maintain relationships with key industry personnel.
- Handle all problems/issues relating to the provision of lease cars, including complex queries and negotiation.
- Deal with a wide variety of queries from employees, leasing companies, dealers, pool car providers/users, insurance brokers and managers/budget holders.
- Provide contentious information in a professional manner.
- Explain financial aspects of the scheme and technical specifications of different manufacturers and models of car.
- Understand and explain the varying complexities of salary sacrifice and how these relate to the car lease scheme.
- Manage the delivery of vehicles with lease companies/dealers.
- Ensure vehicles are ordered at the most advantageous price from the panel of suppliers.
- Evaluate quotations for repairs of vehicles.
- Be responsible for converting quotations into business.
- Identify and react to potential customer enquiries ensuring a very high level of accuracy.
- Work efficiently and enthusiastically towards team targets.
- Identify and highlight potential sales opportunities.
- Responsible for answering routine customer queries prior to the point of order ensuring the highest possible conversion rates are achieved.
- Handle routine queries from drivers over the sales element of the scheme.
We are looking for a candidate with academically educated to A level/NVQ level 3 standard or relevant experience in a customer service environment or business administration. Knowledge and expertise gained through experience of working within a customer service industry is essential. Proficient in the use of Microsoft Office and knowledge or experience of working with databases is also required. Ability to retain and recall large amounts of data and information, good communication skills, and the ability to plan and organise ongoing tasks are also essential.
If you are a motivated and enthusiastic individual with a passion for delivering excellent customer service, we would love to hear from you.
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Customer Service Representative
3 weeks ago
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Customer Service Representative
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Customer Service Representative
4 weeks ago
Seaton Delaval, Northumberland, United Kingdom Tesco Full timeAbout the RoleWe are seeking a motivated and customer-focused individual to join our team as a Colleague in one of our stores. As a Colleague, you will play a vital role in delivering exceptional customer service and contributing to the success of our store.Key ResponsibilitiesProvide excellent customer service, greeting customers with a smile and serving...
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Customer Service Representative
3 weeks ago
Seaton Delaval, Northumberland, United Kingdom NRG. Full timeAbout the RoleWe are seeking a highly organized and communicative Customer Service Advisor to join our team at NRG. As a key member of our Contact Centre, you will be responsible for handling all incoming queries related to the provision of lease cars for public sector organizations.Key Responsibilities:Develop and maintain relationships with key industry...
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Customer Service Associate
2 weeks ago
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Customer Service Advisor
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Sales and Customer Service Associate
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Sales Representative
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Sales Representative
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Sales Representative
3 weeks ago
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Sales Representative
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Customer Delivery Driver
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Customer Delivery Driver
3 weeks ago
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Customer Delivery Driver
3 weeks ago
Seaton Delaval, Northumberland, United Kingdom Tesco Full timeAbout the RoleAs a Customer Delivery Driver at Tesco, you will be responsible for delivering exceptional customer service and ensuring that our customers receive their shopping in a timely and efficient manner.Key ResponsibilitiesDeliver customer shopping trips in a safe and efficient mannerProvide excellent customer service and respond to customer...
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Customer Service Advisor
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Seaton Delaval, UK, Whitley Bay, United Kingdom NRG. Full timeAre you looking for a new and exciting Contact Centre opportunity?We’re looking for dedicated Customer Service Officers to join Fleet Solutions at Northumbria Manufacturing Hub based in Northumberland.You will report directly to the Assistant Commercial Team Manager and handle all incoming queries relating to the provision of lease cars for public sector...
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Customer Delivery Driver
3 weeks ago
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Maintenance Team Member
4 weeks ago
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