IT Repairs Consultant Specialist

19 hours ago


Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom NEC Software Solutions Full time
System Implementation Specialist
As a System Implementation Specialist at NEC Software Solutions, you will play a vital role in the successful implementation of NEC Housing IT Repairs systems for the not-for-profit social housing sector. This challenging and rewarding position requires you to work closely with customers to understand their specific needs and deliver tailored solutions that meet their requirements.

About the Role
Your primary responsibility will be to offer expert guidance in implementing NEC Housing systems, focusing on system configuration and build. You will provide exceptional advice to current customers using NEC Housing and ensure they are completely satisfied with our product. In addition to these key responsibilities, you will create and maintain comprehensive training courses and solution design manuals for both customers and internal teams. To excel in this position, you must possess in-depth expertise in Repairs using Housing Management Software. Demonstrated expertise in implementing Housing systems, with a strong focus on system configuration and build, is also essential. A proven track record of delivering high-quality consultancy services to customers, including Local Authority Housing, ALMOs or Housing Associations, is necessary. You should be able to consistently achieve positive customer feedback through effective delivery of consultancy and training services. Moreover, proficiency in creating and maintaining training materials, including courses and solution design manuals for customers, is required. The ability to handle multiple parallel projects is highly desirable.

Competitive Salary and Benefits
At NEC Software Solutions, we recognize the value of our employees and reward them accordingly. This role comes with a competitive salary, estimated around £55,000-£65,000 per annum based on location, as well as an attractive benefits package, including an above-average pension scheme. Our private medical cover is funded by NEC, and you can add family members at an additional cost. You will receive 25 days paid holiday with the option to buy/sell (FTE), and we provide 4 x basic salary life assurance cover funded by NEC. You can increase your cover at an additional cost. We also offer a Group Pension Plan with fantastic employer contributions up to a maximum of 8.5%. Additionally, you will have access to flexible benefits to suit your individual needs and free access to LinkedIn Learning, with over 15,000 courses covering a huge breadth of subjects.

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