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RaIS Managed Service Consultant

2 months ago

Reading, Reading, United Kingdom Visa Full time
About the Role

We are seeking a highly skilled Payment Industry Consultant to join our team at Visa. As a RaIS Managed Service Consultant, you will play a critical role in helping our clients manage the risk of accepting payments online.

Key Responsibilities
  • Consulting Expertise
    • Drive client revenue optimization by leveraging relationships and strategies that align with Managed Solutions goals, automation, and retention objectives
    • Regularly discuss and pursue client goals, demonstrating an understanding in clients' evolving business strategies
    • Build rapport with both the client and the Visa account team to promote retention
    • Proactively learn how to leverage complementary Visa products and offerings, stay current on releases, and be proactive in learning how to leverage updates and enhancements for Visa and client success
    • Anticipate fluctuations and proactively identify anomalies with business relationships and collaborate internally to stay ahead of competitive risk
  • Analysis
    • Increase automation by leveraging internal features and available client attributes
    • Align acceptance and fraud KPIs with Managed Solutions objectives
    • Use Business Intelligence tools to continually highlight client return on investment
    • Process ad hoc requests and use existing functionality to accomplish goals
    • Contribute to the continual enhancement of analytical tools
  • Solutions Delivery
    • Optimize client acceptance through increased automation, the use of machine-learning models, and efficient creation and use of rules
    • Identify and influence clients and internal business partners to explore Managed Solutions and complementary Visa product offerings
    • Communicate consistently with internal partners on the status of portfolio, at-risk/retention scenarios, upsell opportunities, etc.
    • Remain proficient in Visa and partner integrations, order and technical flow, and support resources
    • Share industry best practices within region
    • Understand how client strategies and risk configurations potentially impact Visa revenue
  • Communication and Presentation Skills
    • Communicate professionally, succinctly, independently, and with relevance based on audience and topic
    • Engage with colleagues and clients regularly to align common ideas and goals through effective communication, demonstrating a passion for the business, and being accountable
    • Share efficiencies and best practices with colleagues and peers
  • Industry Knowledge
    • Build industry knowledge through internal and external resources
    • Confidently consult clients on industry trends and innovations and educate clients on how payment ecosystems work
    • Understand regional risk regulations
    • Use knowledge of competitive landscape to shape solutions delivery
Requirements
  • 5 or more years of relevant work experience with a Bachelor's Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD)
  • Relevant work experience:
    • Working in eCommerce payment industry
    • Collaborating on and with enterprise-wide products, projects, and programs
    • Deriving insights and action items through analysis
    • Providing Solutions Delivery/professional services
    • Proficiency in Microsoft 365 (Office)
    • Exceptional presentation, consultative, and communication skills
  • Required languages: English. Applicants should also speak one additional language: German, Polish, Romanian, Turkish or Albanian
About Visa

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.