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BMW Group Motorrad Customer Support Assistant
1 month ago
About the Role
The BMW Group is seeking a highly motivated and organized individual to fill the position of Motorrad Customer Support Assistant. As a key member of the Customer Support team, you will play a vital role in ensuring the highest level of customer satisfaction and loyalty for BMW Motorrad customers in the UK and Ireland.
Key Responsibilities
- Support the Customer Support team in resolving customer queries and issues in a timely and professional manner.
- Develop and maintain relationships with customers, retailers, and other stakeholders to ensure seamless communication and collaboration.
- Assist in the development and implementation of customer retention programs and initiatives to drive sales growth and customer loyalty.
- Provide analytical support to the team, ensuring accurate reporting and data analysis to inform business decisions.
- Collaborate with cross-functional teams to identify opportunities for process improvements and implement changes to enhance customer experience.
Requirements
- Excellent communication and interpersonal skills, with the ability to build strong relationships with customers, retailers, and colleagues.
- Strong analytical and problem-solving skills, with the ability to interpret data and provide insights to inform business decisions.
- Highly organized and able to prioritize tasks effectively, with a focus on delivering high-quality results in a fast-paced environment.
- Ability to work collaboratively as part of a team, with a flexible and adaptable approach to meet changing business needs.
- Basic knowledge of automotive commercial awareness, Aftersales, and Retailer knowledge is advantageous.
What We Offer
- A competitive annual salary of £23,700, 27 days holiday per annum (pro rata to your contract), and an attractive pension scheme.
- A rewarding work-life balance, with contracted working hours of 37.5 hours a week, Monday to Friday.
- Exciting additional benefits, including a subsidised on-site restaurant and access to our Advantages scheme, which offers a range of offers and discounts.
How to Apply
If you are a motivated and organized individual with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity. Please submit your application, including your CV and a cover letter, to [insert contact information].
