Customer Satisfaction Coordinator
1 week ago
Sofology is more than just a sofa company - we're a home furnishing expert. As a Deputy Store Manager, you'll be responsible for leading our in-store team to deliver an exceptional customer experience. This involves coaching and motivating our Sofologists to provide tailored advice and recommendations to customers, ensuring they find the perfect sofa for their needs.
Key Responsibilities
- Lead and manage the in-store team to achieve sales targets and customer satisfaction goals.
- Develop and implement sales strategies and promotions to drive business growth.
- Collaborate with the store management team to ensure seamless execution of sales plans.
Requirements
- A minimum of 2 years' experience in retail management or a related field.
- Proven track record of achieving sales targets and delivering excellent customer service.
- Strong leadership and communication skills.
What We Offer
- A salary of £45,000 - £65,000 per annum, depending on experience.
- Ongoing training and development opportunities.
- A dynamic and supportive team environment.
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