Senior Process Improvement Specialist

2 weeks ago

Birmingham, Birmingham, United Kingdom Harcourt Matthews Ltd Full time
Senior Process Improvement Advisor

Harcourt Matthews Ltd is seeking a Senior Process Improvement Advisor to lead and manage a newly created team, ensuring the effective adoption of new technology and processes across the firm.

Key Responsibilities:
  • Support the P&I leadership team in implementing strategies and plans across the firm.
  • Assist on major change initiatives or projects, being accountable for key workstreams and collaborating with a cross-functional team.
  • Independently lead and manage smaller change initiatives or projects.
  • Provide coaching and personal development support for less experienced colleagues.
  • Build and maintain relationships with business areas to which you are aligned, obtaining a deep understanding of their business objectives and roadmap of change initiatives.
  • Conduct analysis and/or research to identify opportunities for business change.
  • Communicate and collaborate effectively with internal and external stakeholders, including senior leadership, legal divisions, business departments, clients, and suppliers.
  • Apply best practices and methodologies for project management, process improvement, and change management, including managing issues or risks.
  • Act as a champion of continuous improvement, innovation, and collaboration across the firm.
Requirements:
  • Experience in a similar role, such as a law firm or professional services organisation, with responsibility for project management, process improvement, and change management.
  • Accreditations such as Prince2, Agile, LEAN Six Sigma are desired but not necessary.
  • Established leadership skills, with demonstrable coordination and delegation skills and experience in developing team members through training, mentoring, or coaching.
  • Excellent analytical, problem-solving, and decision-making skills, with excellent communication, presentation, and interpersonal skills, grounded in commercial awareness and the use of established or emerging legal technologies.
  • Possesses a good understanding of the commercial, organisational, and financial context in which the firm operates, and consequently ensures that they and their teams operate with the firm's processes, business objectives, and budget in mind, actively contributing towards firmwide profitability and competitive advantage.
  • Demonstrates a desire to role model best practices for the team and firm, and proactively identifies opportunities for improvement of these in line with the wider team and firm objectives.

Harcourt Matthews Ltd is an equal opportunities employer and welcomes applications from all ethnicities and backgrounds. We value diversity and inclusion, and are committed to creating a workplace that is free from discrimination and harassment.

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