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Business Services Officer

2 months ago

Derby, Derby, United Kingdom Reed Full time
Job Summary

We are seeking a highly organized and detail-oriented Business Services Officer to join our team. As a key member of our operations team, you will play a critical role in ensuring the smooth management and progression of cases.

Key Responsibilities
  • Provide administrative support to Family Court Advisors and Service Managers, ensuring the effective operation of case management systems.
  • Monitor and update cases within the case management system, ensuring accurate and timely information.
  • Perform a range of administrative tasks, including creating, updating, and closing cases, saving documents, and sending information packs to service users.
  • Ensure safeguarding checks are completed and updated as necessary, maintaining high standards of data accuracy and safeguarding.
  • Liaise with cross-functional teams to ensure timely electronic receipt and allocation of new applications for cases.
  • Maintain internal records, databases, and filing systems in compliance with data protection legislation and information assurance policies.
  • Provide comprehensive administrative support, including scheduling, booking meetings, and managing resources such as hire cars and equipment.
  • Maintain stock levels of office supplies and IT equipment, and assist in the management of financial records in accordance with organisational procedures.
  • Offer a welcoming reception service, deal with routine enquiries, and maintain communal areas.
Requirements
  • NVQ2 (or equivalent) or willingness to work towards it.
  • High level of attention to detail and ability to input data accurately and timely.
  • Proficiency in Microsoft Office packages, particularly Word, Excel, and Outlook.
  • Excellent word processing skills and good comprehension of the English language.
  • Strong numerical ability and excellent listening and oral communication skills.
  • Knowledge of general office practice and procedures and the ability to prioritise tasks effectively.
  • Ability to work effectively as part of a team and on own initiative within agreed limits.
  • Committed to ensuring practice and engagement with others is free from discrimination and adheres to equal opportunities legislation and organisational policies.
Benefits
  • Access to various retailer discounts.
  • Weekly pay with online timesheet and pay management.
  • Free eye test vouchers.
  • Holiday pay and sick pay.
  • Health Cash Plan.
  • Pension scheme.